ph3Shape customer experience across a growing platform /h3pAre you passionate about improving customer experience through data, insight, and cross‑functional collaboration? /ppWe’re hiring a Customer Journey Manager to design, measure, and continuously improve customer journeys across a scaling, international technology business. /ppThis role sits at the intersection of product, operations, and customer teams — with a direct impact on customer satisfaction, retention, and growth. /ph3What you’ll be doing /h3ulliDefine and map customer journeys across the full lifecycle /liliIdentify pain points and opportunities for improvement /liliDevelop and track key metrics (NPS, CSAT, customer health)



/liliBuild dashboards and reporting frameworks /liliDrive cross-functional initiatives to improve customer experience /liliTranslate customer insights into scalable processes and actions /li /ulh3What we’re looking for /h3ulli5+ years’ experience in Customer Experience, Journey Management, or Service Design /liliProven track record of improving customer journeys using data /liliStrong experience working cross‑functionally (Product, Ops, CX teams) /liliExperience with journey mapping methodologies (frontstage + backstage) /liliAbility to influence without authority /liliStrong analytical and communication skills /liliFluent English required; additional European languages a plus /li /ul /p #J-18808-Ljbffr

📌 CUSTOMER JOURNEY MANAGER (Barcelona)
🏢 Momentum Global
📍 Barcelona