Experteer Overview

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In this role you ensure value realization and renewal for a portfolio of mid-market customers, guiding them to integrate Harvey’s AI into daily legal workflows. You’ll own renewals end-to-end, build strong relationships with users and buyers, and partner with Account Executives to expand strategic partnerships. You’ll integrate Harvey into customers’ processes, monitor adoption, and quantify ROI to support retention and expansion. This is a chance to help scale a generational platform at a fast-growing company.

Compensaciones / Ventajas
• Onboard customers and embed Harvey into workflows
• Lead training and enablement to position Harvey as essential
• Build and maintain relationships with users and economic buyers
• Own renewal lifecycle, forecast renewals, and negotiate terms
• Meet retention and net revenue retention targets
• Monitor account health and execute churn mitigation
• Quantify ROI and align adoption with business outcomes




• Identify expansion opportunities and collaborate with Account Executives
• Coordinate with Sales, Deal Desk, Legal, and Finance to close renewals/expansions
• Provide product feedback to improve the platform

Responsabilidades
• 3-4+ years in customer-facing roles at tech or SaaS with direct renewals or revenue targets
• Track record of delivering against revenue or retention metrics
• Experience leading renewal motions end to end, including forecasting and negotiations
• Commercial and negotiation acumen with OB objection handling to close xqbhyrx
• Account management and portfolio planning with revenue-based prioritization
• Identifying at-risk accounts and implementing churn-mitigation strategies
• Ability to quantify ROI and communicate measurable business value
• Stakeholder mapping involving economic buyers and executive sponsors
• Cross-functional collaboration with Sales, Deal Desk, Legal/Finance, and Product
• Adaptability to high-speed growth and change
• Strong self-management and point-of-view

Requisitos principales
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📌 Customer Success Manager, Mid-Market, Spain (Madrid)
🏢 Harvey
📍 Madrid