ppPayhawk is a leading integral spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. /p pThe Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich, Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. /p pOur values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. /p pThe future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. /p pWe’re changing the world of payments, and we’re looking for an exceptional team to help us. /p h3About the role /h3 pProviding our customers with the best support in using our products is fundamental to our success. This needs to be accomplished by not only being extremely responsive but equally proactively reaching out to our customers to solve issues before they become problems. Strong technical acumen, natural curiosity and excellent communication skills are fundamental for this role. /p h3Responsibilities /h3 ul liRespond to customer queries in a timely and accurate way via email or chat (Intercom) /li liTroubleshoot technical issues /li liAnalyze and report product malfunctions.



/li liProactively engage with customers to solve issues before they become problems /li liFollow up with customers to ensure their technical issues are resolved. /li liIdentify customer needs and help customers use specific features. /li liShare feature requests and effective workarounds with team members. /li liGather customer feedback and share with our Product, Sales and Marketing teams. /li liUpdate our internal databases with information about technical issues and useful discussions with customers. /li liCollaborate with our Product team in keeping our help center articles maintained. /li liKeep constant communication with our external stakeholders and collaborators via email and phone. /li liOwn our physical cards' delivery tracking system. /li liWork closely with our Customer Success Specialists and Implementation Managers on customer activation and retention. /li liTake the extra mile to engage customers. /li /ul h3Requirements /h3 ul liAt least 2 years of customer support experience, preferably within payments or finance /li liFluent Bulgarian and English /li liExperience working with case/ticket management systems (Salesforce, Jira etc) /li liExcellent communication and problem‑solving skills /li liAbility and willingness to work independently and within a team /li liProactive attitude and attention to detail /li liMulti‑tasking abilities /li /ul h3Company Benefits /h3 ul li30 days holiday paid leave /li liCompetitive compensation package /li liExchange policy to another Payhawk office (London, Amsterdam, Paris, Berlin, Barcelona and Vilnius) /li liFlexible working hours and opportunity to work from home /li liRegular team‑wide events /li liOpportunity to use the Payhawk product /li /ul pPayhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. /p /p #J-18808-Ljbffr

📌 Customer Support Specialist (Barcelona)
🏢 Payhawk
📍 Barcelona