Hospital Procurement Support Specialist

Location

Hybrid, Solihull – 3 days a week in office, 2 days at home; Madrid – 3 days a week in office and 2 days at home.

Responsibilities

- Support veterinary hospitals and clinics across Europe, ensuring they have the products, equipment and procurement support they need to deliver exceptional patient care.
- Act as the trusted link between hospitals and the Commercial Procurement team, building strong relationships and delivering an outstanding customer experience.
- Collaborate with colleagues across Procurement, Supply Chain, Finance and Operations to solve complex challenges and continuously improve procurement support services.
- Drive process improvements, develop training resources and enhance self‑service tools to shape the future of hospital support.

Qualifications

- Previous experience in customer or client support, ideally within a veterinary, healthcare or procurement environment.
- Minimum of three years’ experience in a veterinary hospital, pharmacy or clinic buying role.
- Broad knowledge of surgical instruments, medical equipment and pharmaceutical products, including generic and trade names.
- Excellent communication skills with the ability to explain complex information clearly and build strong relationships with a wide range of stakeholders.
- Strong problem‑solving skills with a proactive, solutions‑focused approach and excellent attention to detail.




- Experience using Microsoft Office and the ability to work across multiple systems, including ServiceNow or similar case‑management platforms.
- Ability to manage competing priorities while maintaining a high standard of customer service.

Desirable

- Bachelor’s degree.
- Qualified or certified Veterinary Nurse/Technician.
- Experience troubleshooting medical equipment or supporting clinical teams.
- Experience with procurement systems, supplier management or service‑management platforms.
- Fluency in one or more additional European languages.

What we offer

- The opportunity to make a real difference by supporting veterinary teams across Europe.
- A collaborative, international working environment where continuous improvement and innovation are encouraged.
- Exposure to a diverse network of hospitals, suppliers and cross‑functional teams.
- Ongoing learning and career development opportunities within a growing European organisation.
- Competitive salary and benefits package.

Equal Opportunity

Mars is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#J-18808-Ljbffr

📌 Hospital Procurement Support Specialist (Madrid)
🏢 AniCura
📍 Madrid