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Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.

Join the ITSM Platform team supporting one of Europe’s leading consumer electronics retailers, where you will play a key role in the configuration, development, and support of their IT Service Management (ITSM) tool. Operating in a dynamic technical environment, you will collaborate closely with internal stakeholders and third-party vendors to ensure the ITSM platform evolves in line with business needs and delivers high-quality service management across the organization.

The person is going to be working with Ivanti Neurons ITSM platform.

Main responsibilities:

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- Manage the configuration, maintenance, and basic development of the Ivanti Neurons ITSM platform under guidance

- Lead the integration of the ITSM tool by performing basic testing and documentation of system interfaces

- Apply ITSM processes and contribute to following ITIL best practices

- Act as a support liaison, helping to coordinate with the client and third-party vendors on reported issues and minor improvements

- Advanced knowledge of databases, including MS SQL, MySQL, and Oracle.

- Ensure routine development tasks adhere to agile principles and internal standards





- Provide first and second-line technical support for ITSM-related applications and user interfaces

Core skills/experience:

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- 4+ working with ITSM platforms such as Ivanti Neurons, ServiceNow, Cherwell, or BMC Remedy.

- Solid understanding of ITSM processes and ITIL best practices.

- Hands-on experience with system integration, configuration, and support.

- Strong skills in MS Office tools (Excel, Word, etc.).

- Advanced knowledge of databases, including MS SQL, MySQL, and Oracle.

- Familiarity with HTML, XML, and working with web services/APIs.

- Comfortable working under pressure and meeting deadlines

What's on offer? xqbhyrx

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- Permanent contract

- Hybrid work model (4 days per month in the office)

- 23 days holidays

- Birthday off

- 10% discount on all the company’s products

- Languages Courses

- Specific training

- Medical insurance

- Multicultural work environment

Our recruitment process?

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- Step 1: Interview with a member of our team

- Step 2: Interview with the hiring manager

- Step 3: Interview with the team´s Director

Seniority level

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- Mid-Senior level

Employment type

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- Full-time

Job function

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- Information Technology

Industries

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- Computer and Network Security

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