pAre you looking for a new challenge in your career? Do you have experience in IT management in cloud environments? Econocom Services is looking for a Service Manager for a new service of system operations in an AWS environment. Your tasks will be: /pulliBeing the main point of contact for the client regarding the service. /liliManage the compliance of the SLAs and OLAs. /liliLead the implementation of the service and the innovation through the service life cycle. /liliDesign and plan corrective actions whenever it becomes necessary. /liliManage the resources associated with the service. /liliConduct post-mortem analyses, identify root causes (RCA), and implement preventive measures. /liliMonitor system performance in real time, ensuring compliance with service standards and quality metrics. /liliLead and mentor the Control Tower team, providing support and training to ensure optimal performance. /liliGenerate executive reports, maintain proactive communication, and manage service expectations.



/liliOversee monitoring tools, encourage automation, and participate in the continuous improvement of technologies. /liliAssess and manage risks, develop mitigation plans, and prepare for critical incidents /li /ulpstrongWhat we are looking for? /strong /pulli3 years of experience in Service Management. /liliPrevious experience in 24x7 infrastructure services /liliFluent English (B2 level or higher). /liliExperience with ITSM tools, especially ServiceNow. /liliITIL certification. /liliFamiliarity with monitoring tools, particularly Datadog. /liliKnowledge of cloud platforms such as AWS, Azure, or Google Cloud. /li /ulpstrongWhat we can offer? /strong /pulliContract Type: Permanent. /liliLocation: Madrid. /liliTraining Plan and Career Development Opportunities. /li /ul #J-18808-Ljbffr

📌 Service Manager - Tower Control (Madrid)
🏢 Econocom Servicios España
📍 Madrid