ppbLocation: Barcelona /b /ppbHybrid (3 days in the Office) /b /ph3About the role /h3pWe are looking for an bIT Support Engineer /b to join our EMEA IT Support team, based in Barcelona, with a strong focus on supporting the bGerman market /b. /ppIn this role, you will provide high-quality remote IT support to end users across EMEA, acting as a key contact for incidents, requests, and workplace IT needs. You will also be involved in hardware lifecycle management, onboarding of new employees, and collaboration with global IT teams to ensure stable and secure IT services. /ppThis is a hands‑on role with visibility, responsibility, and real impact on the daily work of our employees. /ph3Key responsibilities /h3ulliProvide bremote IT support /b from Barcelona to internal colleagues across EMEA, with primary focus on German‑speaking users /liliHandle incidents and service requests related to bhardware, software, and internal IT infrastructure /b, ensuring timely resolution /liliInstall, configure, and maintain blaptops, desktops, mobile devices, and peripherals /b according to general IT standards /liliSupport buser onboarding and offboarding /b, including equipment preparation and basic IT guidance /liliWork closely with bGlobal IT teams /b and local stakeholders to resolve issues efficiently /liliCoordinate with bexternal vendors and service providers /b when required /liliMonitor and support bIT security measures /b, including software and antivirus updates /liliMaintain accurate bIT documentation /b, procedures,



and knowledge base articles /liliSupport basset management /b, inventory tracking, and hardware lifecycle planning /liliAct as a reliable IT contact for local management and contribute to reporting activities /li /ulh3Skills experience /h3ulliProven experience in an bIT Support / IT Service Desk /b role within a corporate environment /liliStrong knowledge of bWindows OS, Microsoft 365, Active Directory /b, and standard workplace IT tools /liliExperience with bITSM / ticketing tools /b (ServiceNow is a strong plus) /liliSolid understanding of bPC hardware, basic networking (TCP/IP) /b, and remote support tools /lilibGerman language (native or C-level) /b is mandatory; good English communication skills required /liliStructured, organised, and able to manage multiple tasks in a fast‑paced environment /liliCustomer‑oriented mindset with strong communication skills /liliProactive, reliable, and comfortable working as part of a bglobal IT organisation across time zones /b /li /ulh3What we offer /h3ullibHybrid working model /b (office and home) /liliInternational and dynamic work environment in bBarcelona /b /liliSupportive and collaborative IT team with strong knowledge‑sharing culture /liliOpportunities for bprofessional development and career growth /b /liliInvolvement in bglobal IT projects /b within an international organisation /liliA role with real responsibility and visibility, supporting users across EMEA /li /ul /p #J-18808-Ljbffr

📌 IT Support Engineer – German Market (EMEA) (Barcelona)
🏢 It
📍 Barcelona