ph3Central Operations Area Manager - FTC, Central Operations /h3pJob ID: | Amazon Road Transport Spain, S.L.U. /pp*This is a fixed term contract position*br/This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world‑class customer experiences. /ppThe Central Operations Area Manager ensures positive interactions between Amazon drivers, third-party companies, and Amazon Operators and delivers on operational objectives. Through the use of tools, management of a team of associates, and coordination with various partners, Assistant Shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Area Managers will lead a team of up to 25 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Program Managers about status of the operation or any major escalations, allocate labor and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times. /ph3Responsibilities: /h3ulliResponsible for last-mile customer experience, last-mile cost, and delivery partner experience. /liliUse data-driven decision making to achieve daily operational excellence. /liliMake decisions and execute in a fast-paced environment. /liliLeverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes /liliDevelop processes and systems to achieve metrics,



often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes /liliServe as a problem solver and primary escalation point for the team of associates /liliProvide periodic updates to Program Managers about the status of the operation or any major escalations, on a daily basis /liliDevelop best practices and standard work. Drive continuous improvement into our operation. /liliEnforce SOP compliance and SLAs response times, and **escalate** any deviation from the standard /liliMaintain a full understanding of workflow and daily metrics goals /liliReview and update SOPs as required /liliEnsure work areas remain clean and are properly equipped /liliIdentify and address safety hazards within the work area, and participate in safety initiatives /liliProvide vacation coverage for Program Managers /liliProvide direction to the team of associates utilizing independent judgment /liliEnsure successful area performance, through tracking and reporting metrics /li /ulh3Basic Qualifications /h3ulliExperience managing people /liliExperience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams /liliExperience using data to influence business decisions /liliKnowledge of advanced English at CEFR level B2/C1 /liliBachelor's degree /li /ulh3Preferred Qualifications /h3ulliKnowledge of Lean,



Six Sigma and Kaizen techniques /liliExperience in logistics /liliExperience working with the MS Office suite (Word, Excel, Outlook) in a professional environment /liliExperience working in a fast-paced, rapidly changing operations environment /liliExperience in program management, logistics, operations, supply chain, transportation, or equivalent /liliExperience leading process improvements /liliExperience working in a fast paced, quickly changing or international environment /liliBachelor's degree or above in Operations, Business, Project Management or Engineering /liliExperience with SQL and Python scripting /liliExperience designing or facilitating business review mechanisms /liliExperience building operational playbooks, standard work, or process documentation /li /ulpAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. /ppOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /ppAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr

📌 Central Operations Area Manager - FTC, Central Operations (Bellprat)
🏢 Amazon
📍 Bellprat