ppAre you a customer-oriented person who is passionate about customer experience and have high energy, dynamic striving for achieving the best in what you do? Are you action-oriented and enjoy working in a fast-paced environment? /p pThen this role is for you! /p h3Customer Experience Partner /h3 pYour role will involve managing the end-to-end shipment process, coordinating with stakeholders, and ensuring a customer‑centric approach. /p h3Key Responsibilities /h3 ul liManage and monitor the end-to-end shipment process. /li liCoordinate with various stakeholders in shipment process handling. /li liOrchestrate the overall flow of an end-to-end shipment. /li liProvide a value add to the customers through effective business solutions by having good business knowledge / process understanding. /li liQuery Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution, and response to customers. /li liMaintain a customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors. /li liPrepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status. /li liResponsible for cross sell/up sell, customer retention. /li liAdhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation. /li liIdentify deviations in process as compared to IOPs and share the same proactively with the customer reporting head. /li liRespond to all enquiries in a timely and accurate manner elevate difficulty as defined in SOPs / IOPs. /li liMaintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.



/li liRecord and report the performance that helps provide suitable recommendations on: Service delivery wins + Service failures. /li liWork with the KCMs/ Commercial team to establish and strengthen customer relationships. /li liComply to specific customer SOP and monitor respective KPIs. /li /ul h3Qualifications /h3 ul liExperience with logistics / supply chain and related areas. /li liFluency in both Spanish and English; French would be nice to have. /li liExcellent communication skills and the ability to communicate confidently for coordination with stakeholders. /li liStakeholder management skills and relationship building. /li liPassion to drive closures high‑level customer service orientation – Customer Centricity. /li liResult orientation. /li liWell‑organized when working under pressure. /li liTeam player – Works together with others in the business unit to achieve results, fosters teamwork. /li liGood understanding of operational processes. /li liConveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition. /li liPositive and proactive attitude. /li /ul pMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. /p /p #J-18808-Ljbffr

📌 Customer Experience Partner (Valencia)
🏢 A. P. Møller-Mærsk
📍 Valencia