ppCelonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. /p h3Job Overview /h3 pAs an IT Service Engineer at Celonis, you will be a vital part of our international IT Service Team, responsible for ensuring seamless IT operations across the company. You will play a critical role in troubleshooting, resolving, or escalating IT-related issues for Celonis employees globally, with a special focus on supporting our vibrant Madrid office. This is an excellent opportunity for an experienced IT professional with hands‑on expertise in both macOS and Windows environments who thrives in a fast-paced, dynamic, and international workplace. /p h3Key Responsibilities /h3 ul liAct as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary. /li liProvide hands‑on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues. /li liCollaborate with the global IT Service Team to resolve technical issues via phone, e‑mail, or remote assistance. /li liInstall, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Zoom/MS Teams). /li liManage the onboarding process for new employees in the Madrid office. /li liSupport mobile devices, including smartphones,



through mobile device management platforms like Intune and Kandji. /li liProvide onsite IT support to Celonis employees at the Madrid office. /li liEnsure clear and effective communication with users to understand, document, and resolve their IT issues. /li liPerform basic repairs and replacements for computing equipment when needed. /li liDevelop and maintain documentation and user guides for common issues to improve IT service efficiency. /li liHandle Procurement Provisioning of Hardware (Laptop Phones). /li /ul h3Required Qualifications /h3 ul li3–5 years of hands‑on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments. /li liStrong knowledge of macOS and Windows 11 operating systems. /li liExperience with Azure Active Directory. /li liUnderstanding of TCP/IP networks and fundamental network troubleshooting skills. /li liProficiency in M365 administration and support. /li liStrong knowledge of collaboration tools such as Microsoft Teams and Zoom. /li liExperience with Mobile Device Management (MDM) solutions like Intune and Kandji. /li liFamiliarity with operating and maintaining network components such as video conferencing systems (MS Teams) and network printers. /li /ul h3Required Skills /h3 ul liStrong communication skills in English with the ability to work effectively in a global, multicultural team. /li liDetail‑oriented, with excellent problem‑solving abilities and a proactive mindset.



/li liCapable of managing multiple tasks and projects in a fast‑paced environment. /li liA team player who is motivated to provide excellent customer service and continuous improvement in IT processes. /li liITIL V4 Foundation certification. /li /ul h3What Celonis Can Offer You /h3 ul liPioneer Innovation: Work with the integral leader in Process Mining and the Process Intelligence Graph to shape the future of AI‑driven business operations. /li liOwnership from Day 1: Every full‑time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit‑based refresh grants. /li liUnrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment. /li liWork‑Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. /li liContinuous Growth: Elevate your skills through our 70‑20‑10 learning framework, mentorship programmes, and access to a dedicated learning platform. /li liHolistic Well‑being: Prioritise your health with subsidised Wellhub memberships, mental health counselling, and dedicated "Wellness Weeks" that prioritise work/life balance. /li liDrive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually. /li liGlobal Inclusion Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued. /li liValue‑Driven Impact: Join a mission‑led organisation where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision. /li /ul /p #J-18808-Ljbffr

📌 IT Service Engineer (Madrid)
🏢 Process Analytics Factory - PAFnow by Celonis
📍 Madrid