h3Reservations Supervisor - German Speaker /h3pJoin to apply for the strongReservations Supervisor - German Speaker /strong role at strongAvis Budget Group /strong /ph3Reservations Supervisor - German Speaker /h3p2 days ago Be among the first 25 applicants /ppJoin to apply for the strongReservations Supervisor - German Speaker /strong role at strongAvis Budget Group /strong /ppGet AI-powered advice on this job and more exclusive features. /ppDirect message the job poster from Avis Budget Group /ppstrongAbout the Role /strong /ppManage a team of reservation agents, delivering team targets and contributing to the overall achievement of Contact Centre and Group objectives. In this role, you will achieve business objectives and ensure customer satisfaction by expanding business opportunities and delivering exceptional customer service. You'll build an engaged and talented team while generating open and respectful communication that stimulates and harmonises relations within the company to ensure dialogue, exchange, cohesion and understanding. /ppMain Accountabilities: /ppstrongPerformance /strong /pulliUnderstand and achieve agreed business Key Performance Indicators objectives (Sales and Quality) /liliDeliver performance of the appropriate quantity and quality that, as a minimum, meets the agreed business objectives through the implementation of proper tactical plans. /liliEffectively manage and to assist in the optimisation of the team resources to service the forecasted demand. To work in conjunction with other Team Leaders and their relevant Line Manager to ensure the most effective utilisation of channel resources. /liliFacilitate feedback mechanisms which encourage the development of people and processes to the benefit of the business, individuals and customers.



/liliEffectively communicate individual, team and market performance with staff and management. /liliMonitor the key performance indicators of all team members, ensuring that all staff deliver a service to customers that meets ABG standards. /liliCollaborate in the drafting of the scripts. /li /ulpstrongPeople Values /strong /pulliRecruit, manage, coach and develop team members, ensuring they have the correct level of knowledge and skill and can be appropriately designed to reach their full potential. /liliProvide relevant, meaningful, and timely feedback and coaching support to staff in all areas of their performance regularly. /liliPersonally demonstrate, through all business activities, the behavioural values, acting as a role model for all staff and visitors. /liliOrganise and lead regular team meetings to discuss all topics related to operational and administrative perspectives. /liliComply with and ensure high standards of health safety, as well as the “plan de prevención”, are respected. /li /ulpstrongProcess /strong /pulliFollow current processes and internal procedures, and ensure the team respects these procedures. /liliSupport quality management and excellence through internal auditing and process reviews. /liliIdentify and implement improvements to the working processes and services.



/li /ulpstrongWhat We're Looking For /strong /pulliProven experience in team management and sales/customer service /liliVery high command of the German and English languages /liliProficiency with Windows-based technology platforms /liliStrong leadership and people management skills /liliExcellent communication and interpersonal abilities /liliCustomer service orientation with a focus on both internal and external satisfaction /liliAnalytical mindset with ability to interpret performance data /liliProblem-solving and process improvement capabilities /liliAbility to work collaboratively in a fast-paced environment /li /ulpstrongWhat We Offer /strong /pulliOpportunity to lead and develop a dynamic team /liliCollaborative work environment focused on excellence and continuous improvement. /liliComprehensive training and development programs /liliCompetitive compensation package /li /ulpstrongAvis Budget Group /strong is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. /ph3Seniority level /h3ullih3Seniority level /h3Mid-Senior level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Customer Service, Sales, and Management /lilih3Industries /h3Travel Arrangements /li /ulpReferrals increase your chances of interviewing at Avis Budget Group by 2x /ppGet notified about new Reservations Supervisor jobs in strongBarcelona, Catalonia, Spain /strong. /ppWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr

📌 Reservations Supervisor - German Speaker (Barcelona)
🏢 Avis Budget Group
📍 Barcelona