ph3Responsibilities /h3 ul liReceive incoming telephone calls from new and existing customers /li liManage customers' orders, changes and returns of products and/or services to ensure timely and accurate product and service delivery /li liProvide an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales /li /ul h3Key Competencies /h3 ul liData accuracy /li liAttention to detail /li liAbility to gain immediate credibility and trust /li liExceptional communication skills /li liPC and system literate /li /ul h3Candidate Profile /h3 ul liConfident and enthusiastic /li liThe ability to work well as part of a team as well as independently /li liC2 Level of Spanish and C1 (or higher) level of English /li liFirst class written, verbal and interpersonal skills /li liNumerate and articulate /li liWell organised, reliable and thorough /li /ul h3Desirable Skills /h3 ul liProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality /li liCollaboration: Working effectively with others, sharing ideas and resources to achieve common goals /li liCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums /li liEmotional Intelligence:



Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions /li liOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration /li liCritical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights /li liSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions /li liEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem‑solving and opportunity identification /li /ul h3Benefits /h3 ul li38.5hs/week from Monday to Friday, between 9.00 and 19.00 /li liTemporary 2 months contract /li liSalary: 18.471 € gross/year /li liThis is an on site job so living in the Barcelona area is a requirement /li liIndividual career paths to grow within the project /li liWe are one of the world's largest provider of contact center services /li liEngage in an excellent work environment and team building activities /li liDynamic and international environment /li /ul h3Diversity, Equity Inclusion /h3 pTP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. /p /p #J-18808-Ljbffr

📌 Fashion Customer Service Representative with Spanish (Barcelona)
🏢 TP
📍 Barcelona