ppbAbout The GAC /b GAC MOTOR Europe was registered in March 2024 in Amsterdam and is part of the Guangzhou Automobile Group. Our business covers all aspects of passenger car sales, marketing and aftersales services. We are dedicated to delivering quality work and exceptional customer service in all aspects of our business. /p h3Who You Are /h3 pYou are a hands‑on and results‑oriented professional with a background in Business, Engineering, or a related field. You thrive in building and nurturing strong partner networks and are motivated by driving service excellence and customer satisfaction. A proactive problem‑solver, you are skilled at using data to guide decisions and improve processes. Your excellent communication skills and cultural fluency allow you to collaborate effectively and build trust in a diverse, international environment. /p h3Key Responsibilities /h3 ul liDrive Service Excellence and Standards /li liLead Warranty and Quality Management /li liBuild and develop the Service Network /li liEstablish and strengthen our network of service partners; provide support for warranty, parts, and service operations /li liBuild partner capabilities in technical support, spare parts, and warranty processes to ensure exceptional customer service /li liCoach and train service partners to implement and adhere to our integral service standards /li liConduct on‑site audits to foster a culture of continuous improvement /li liTake ownership of the warranty process,



ensuring efficient claims approval and using warranty data to proactively address quality improvements and parts supply /li liImplement Strategic Service Initiatives /li /ul h3What You Bring /h3 ul liMinimum 5 years of working experience in the automotive industry or mobility services /li liStrong analytical, communication, and customer‑oriented mindset /li liResults‑oriented with excellent teamwork, communication, and interpersonal skills /li liAble to prioritize and work proactively with efficient time‑management skills /li liGreat negotiation skills /li liExcellent English and one European language (Spanish, Italian, Greek, Portuguese, German, etc.) or Chinese is a plus /li liThorough knowledge of commercial management software and digital tools /li /ul h3What We Offer /h3 ul liCompetitive salary and excellent bonus structure above market; a strong meritocracy culture /li liA fast career track unmatched by many companies /li liAmbitious employer committed to your development and success /li /ul pIf you have any questions, you may always reach out via /p pWe are committed to creating a work environment of trust and respect for our employees, motivating them to achieve their dreams together. Our employees and partners relentlessly pursue excellence in the face of challenges. We are proud of our achievements and leadership, and we hope you will give full play to your talents to help make GAC a world‑class company. /p /p #J-18808-Ljbffr

📌 After-Sales & Service Manager of South EU (Madrid)
🏢 GAC Motor Europe
📍 Madrid