ppbJob Summary /b /p pThis role is responsible for managing E2E SW CRM processes for a global business unit with minimum supervision. /p pThe role reviews current sales/business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role gathers and analyses business and operations requirements, data, creates reports and establishes management dashboards and review documents. /p pbResponsibilities /b /p ul liLiaison between business, sales and technical teams to drive roadmap of enhancements and coordinate sales adoption of best practices to improve effectiveness of funnel, forecasting and reporting for Digital Services. /li liDefines data quality standards and works with sales team to enforce standards through improved processes and sales enablement /li liCompiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities. /li liSupports the analysis conducted for backlog management. /li liGathers demand data from country and region for demand planning. /li liReviews current business process for regional and integral business unit planning teams. /li liReviews performance metrics on a regular basis,



identifying opportunities for improvement. /li liEstablishes and maintains management dashboards, regional reports, and executive review documents to drive business outcomes and operational excellence. /li liForecast, reporting analytics /li /ul pbEducation Experience Recommended /b /p p• Four-year Degree in Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. /p p• Typically has min 5-7 years of work experience, preferably in CRM, operations, or a related field. /p pbPreferred Certifications /b /p p• PMP and Lean Six Sigma certification are a plus /p pbKnowledge Skills /b /p p• Project Management /p p• Continuous Improvement Process /p p• Data Analysis /p p• Enterprise Resource Planning /p p• Finance /p p• Key Performance Indicators (KPIs) /p p• Process Improvement /p p• CRM Processes Applications /p pbCross-Org Skills /b /p p• Effective Communication /p p• Results Orientation /p p• Learning Agility /p p• Digital Fluency /p p• Customer Centricity /p /p #J-18808-Ljbffr

📌 CRM - Business Analyst (San Cugat del Vallés)
🏢 Ascendion
📍 San Cugat del Vallés