ph3Regulatory Case Specialist (They/She/He) (Spanish) /h3 pAs you contemplate your future, you might be asking yourself, " What's the next step?’’ Start your journey with us! /p pWe're seeking an experienced Regulatory Case Specialist to join our Communications team in a hybrid model based in our Barcelona office to manage consumer regulatory complaints, directly reporting to the VIP Customer Communications Team Lead. If you're ready to soar, we're ready to take you there. /p pbWhat you will do: /b /p pThe Role's Key Responsibilities /p pAs an eDOer, you will have clear objectives, great challenges, and a clear overview of how your work contributes to the integral company project and its customers. As a Regulatory Case Specialist in the Communications team, you will be in charge of /p ul liManage legal customer complaints such as consumer organisation files, customer court cases, and regulatory consumer cases. /li liManage data protection consumer rights cases. /li liCollaborate on coordinating Legal inquiries with Legal Counsels related to customer complaints to ensure excellent service. /li liSupport other VIP tasks such as: VIP and sensitive customer complaints, social care channels, and customer complaints addressed directly to CSM members. /li liSupport VIP Communications projects by collaborating with team members when required. /li liMeasure, analyse, and report on the results of initiatives. /li /ul pbWhat you need to succeed: /b /p pGood to have /p pBring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed: /p pPersonal skills:



/p ul liPassionate for the travel industry; /li liAcute sense of judgement, tact, diplomacy and crisis communication; /li liAnalytical capacity, problem-solving mindset and organised; /li liCustomer-oriented, used to or comfortable working under pressure and constantly prioritising, with a passionate mindset and eager to learn and a great teamwork attitude; /li liAbility to negotiate on a win-win perspective. /li /ul pValuable: /p ul liExperience in legal case management tourism-related (GDPR, tourism and consumer regulations). /li liOther languages will be an advantage, including: German, Portuguese, Norwegian, Swedish, Dutch, Catalan, Euskera and/or Galician; /li liIt will be a plus to have experience in PR, media relations, VIP management and/or Social Media management; /li liExperience in handling VIP accounts and/or sensitive customer complaints; /li liGDS Amadeus and/or Galileo knowledge will be a plus; /li liProven successes in both traditional and interactive claims channels. /li /ul pWe are an equal-opportunity employer and value diversity at our company. /p pWe do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. /p pOur people are the key to our success. /p pEach one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. /p pDon’t meet every requirement? /p pIf you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless. /p p#LI-CR3br/#LI-Hybrid /p /p #J-18808-Ljbffr

📌 Regulatory Case Specialist (They/She/He) (Spanish)
🏢 Traveltechessentialist
📍 Barcelona