ppAgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. /p h3WHY JOIN US /h3 pIf you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you! /p h3ABOUT THE ROLE /h3 pAs a bTechnical Support Engineer /b, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams. /p h3WHAT YOU WILL DO /h3 ul liResolve product-related and technical queries via email and screen sharing sessions; /li liInvestigate and troubleshoot software defects, configuration issues, and environmental bottlenecks; /li liAct as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience; /li liSupport customers with the remote installation, updates,



and maintenance of TestRail Server instances; /li liAssist users in navigating complex setups involving various server environments and web technologies. /li /ul h3MUST HAVES /h3 ul libMinimum 2 years of experience in a technical support role /b; /li liExcellent written and verbal bEnglish communication skills /b; /li liHands-on experience bmanaging both Windows and Linux servers /b; /li liStrong understanding of bnetworking and web technologies /b; /li liSelf-motivated and driven by performance metrics to achieve individual and team targets; /li liAvailability for rotating schedules to support customers 24/5. /li /ul h3NICE TO HAVES /h3 ul liDegree in Computer Science or a related technical field; /li liKnowledge of SQL or database administration; /li liUnderstanding of the software testing lifecycle and development processes; /li liProven track record of exploring new tools and troubleshooting complex software stacks. /li /ul h3PERKS AND BENEFITS /h3 ul libProfessional growth: /b Mentorship, TechTalks, and personalized growth roadmaps. /li libCompetitive compensation: /b USD-based pay with education, fitness, and team activity budgets. /li libExciting projects: /b Modern solutions with Fortune 500 and top product companies. /li libFlextime: /b Adaptable schedule with remote and office options. /li /ul h3Meet Our Recruitment Process /h3 pApplication → Coding Challenge → Video Interview → Technical Interview or Interview with the Hiring Manager(s). Each step helps us understand your skills and overall fit. If it’s a match, you’ll receive an offer. /p /p #J-18808-Ljbffr

📌 Technical Support Engineer (Madrid)
🏢 AgileEngine
📍 Madrid