ph3Are you ready to trade your job for a journey? Become a FlyMate! /h3pPassion, excitement global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. /ppWhat more do we need to truly be unstoppable? Perhaps, that is you! /ph3Who we are: /h3pFlywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. /ppToday, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started! /ppWith over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. /ppFlywire is looking for a strategic and technically grounded Manager II, IT Engineering, Operations to lead our general IT Operations team and help shift it from reactive support to a proactive, engineering-led function. /ppb***We are predominantly focused on hiring into our Valencia HQ, with office attendance a few times per week.*** /b /ppYou will bridge business needs and technical execution, manage team capacity and maintain excellence across our core SaaS stack while identifying opportunities to automate and apply AI-driven solutions. You will also own operational compliance and act as the primary liaison between IT Support and our specialised IT Cloud / CPE teams. /ph3Key Responsibilities /h3h3Operational Excellence and Continuous Improvement /h3pAnalyse workflows and system behaviours to identify inefficiencies. Apply Lean principles to streamline and document scalable processes before introducing automation. /ph3Strategy and AI Innovation /h3pShift the team’s focus from ticket resolution to system evolution.



Lead research and implementation of AI / AIOps to automate recurring issues and improve internal self-service. /ph3Operational Ownership of SaaS-as-Code /h3pPartner with CPE to transition our core stack into a Terraform-managed environment. Lead IT Ops in operating these systems through code, moving away from manual console configuration. /ph3Capacity and Project Management /h3pManage team bandwidth across Tier 3 operations and strategic projects, including MA and tool consolidation, ensuring daily noise does not stall innovation. /ph3Access Governance and Compliance /h3pOwn Access Recertification, User Access Reviews and IT audit requirements, including SOC2. Make compliance more streamlined and automated, rather than manually intensive. /ph3Cross-Functional Leadership /h3pPartner with IT Support to build useful automations and collaborate with IT Cloud / CPE on operational support for high-level infrastructure changes. /ph3What We Are Looking For /h3h3Product Mindset /h3pYou analyse root causes, not just symptoms, and build scalable internal solutions. You understand how AI can improve modern IT operations. /ph3Execution Focus /h3pStrong Agile / Kanban skills to visualise capacity and prioritise high-impact work over busy work. /ph3Collaborative Leader /h3pAble to influence and collaborate with technical leads across CPE / Cloud, as well as non-technical stakeholders across HR, Finance and other functions. /ph3Change Agent /h3pComfortable leading teams through technical transitions, including moving from manual console administration to SaaS-as-Code environments. /ph3Basic Qualifications /h3ulliBachelor’s degree in Information Technology, Computer Science or equivalent professional experience /lili10+ years in IT, including 4+ years managing international,



remote-first technical teams /liliExperience managing integral SaaS ecosystems such as Okta, Google Workspace, Slack and Atlassian /liliStrong understanding of IAM / RBAC logic /liliExperience with distributed teams and multi-regional IT infrastructure /liliStrong background managing technical controls and User Access Reviews /li /ulh3Preferred Qualifications /h3ulliExperience in FinTech, global payments or publicly traded technology companies /liliFamiliarity with Terraform or other IaC tools applied to SaaS management /liliDeep expertise in AI / ML-powered IT operations and transformational technology roadmaps /liliLean IT, Six Sigma or ITIL certification or experience focused on continuous improvement /li /ulh3We Offer /h3ulliEmployee Stock Purchase Plan (ESPP) /liliWork with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media /liliDynamic Global Team (we have been collaborating virtually for years!) /liliWellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with General FlyMates /liliBe a meaningful part in our success - every FlyMate makes an impact /liliCompetitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! /liliWork From Home Stipend /liliGreat Talent Development Programs (Managers Taking Flight – for new or aspiring managers!) /li /ulh3Submit today and get started! /h3pWe are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions. /ppFlywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. /ppFlywire is an equal opportunity employer. /pp#LI-Hybrid /p /p #J-18808-Ljbffr

📌 Manager II, IT Engineering, Operations (Comunidad Valenciana)
🏢 Flywire
📍 Comunidad Valenciana