ph3Introduction Summary /h3pThe Customer Service International Associate – Iberia is responsible for providing customer service and operational support across the Iberia region. This role serves as a key liaison between customers and internal teams, ensuring timely processing of customer requests, accurate system updates, and effective resolution of service‑related issues. The position plays an important role in maintaining customer satisfaction while supporting daily business operations. /ph3What You Will Do /h3ulliUpload and maintain customer and product information in InfoTip and other internal systems. /liliSupport the review and follow‑up of customer credit requests, coordinating with Finance and other stakeholders as needed. /liliReview and process logistics and freight invoices, ensuring accuracy and timely resolution of discrepancies. /liliAssist with the management and resolution of customer complaints, working cross‑functionally to provide timely responses and corrective actions. /liliProvide customer support for Amazon accounts, including monitoring and responding to customer inquiries and emails. /liliProcess customer orders, requests, and documentation in accordance with company procedures. /liliMonitor and maintain customer records to ensure data accuracy and compliance. /liliCollaborate with Sales, Supply Chain, Logistics, Finance, and other internal functions to support customer needs. /liliTrack and follow up on open customer service issues to ensure prompt resolution.



/liliPrepare reports and provide administrative support for the Customer Service team as required. /liliContribute to continuous improvement initiatives that enhance customer experience and operational efficiency. /li /ulh3To Be Successful You Will Have /h3ulliBachelor's degree or equivalent work experience preferred. /lili1–3 years of experience in Customer Service, Sales Support, Logistics, or a related function. /liliStrong organizational skills with excellent attention to detail. /liliAbility to manage multiple priorities in a fast‑paced environment. /liliStrong communication and customer service skills. /liliProficiency in Microsoft Office applications, particularly Excel and Outlook. /liliExperience with ERP, CRM, or customer service systems is preferred. /liliFluent in Spanish and English (written and verbal). Portuguese is a plus. /li /ulpLocation: Madrid, Spain (hybrid 3 days in office) /ppReports To: After Sales and Training Manager /ppQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, disability status, age, marital status, protected veteran status, or other characteristics protected by law. iRobot is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment, please send an email to: iRobot HR Privacy Policy /p /p #J-18808-Ljbffr

📌 Customer Service Associate - Iberia (Madrid)
🏢 iRobot Spain
📍 Madrid