ph3Overview /h3 pOmega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation. We are looking for a Client Lead to continue developing interactions with our customers throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand. /p h3Responsibilities /h3 pThe Client Lead is responsible for managing client interactions throughout their Customer Journey Map, ensuring increased satisfaction and loyalty to the brand. They possess knowledge and experience in the sales process, excelling in lead generation, relationship building, and deal closing. They achieve company goals through effective planning, setting sales targets, performance data analysis, and projecting future performance. They generate leads, build, and nurture client relationships. /p pAdditionally, they collaborate with a group of PMs to ensure the evolution and success of the projects under their responsibility at the delivery level. They support the roles involved in the various project stages to meet client and company expectations regarding quality and profitability, identifying potential gaps, anticipating issues related to the team, solution, or client, and proposing the best solutions. /p ul liFor existing clients, the focus is on continuously offering new ways for the client to gain value from the product/service, leading consultancy sessions for future needs. /li liLead the negotiation, preparation,



and presentation of commercial offers for assigned accounts and manage communication with the client throughout the presales process, even when other teams are involved. /li liShare the client’s sales strategy, objectives, and digital transformation roadmap with the PMs of their assigned accounts, paying special attention when multiple PMs are working on one account. /li liCollaborate with the PM/DM throughout the project, attending progress demos, management committees, and resolving client-related issues. /li liManage and negotiate scope expansions related to initial contracts. /li liMonitor the progress of projects within assigned accounts, paying special attention to potential budget and timeline deviations. /li liIdentify possible Up Cross-Selling opportunities for the account. Along with the PMs, work post-project to identify successful and unsuccessful project elements. /li liLead the end-of-project retrospective with the client, reviewing the overall experience, evaluating goal achievement, and exploring potential future developments. /li liWrite success stories and send satisfaction surveys to the client. /li liBe familiar with all operational team members: their experience, skills, and professional motivation. /li liCollaborate with PMs on team allocation for new or ongoing projects,



taking into account both project profitability objectives and the best fit for the professional development of the individuals. /li liUse workload tracking tools and meet periodically with team members to ensure commitment and satisfaction with assignments. /li liCommunicate the needs of the new team. If necessary, they communicate hiring needs to HR. /li liAware of project progress and contribute to meeting deadlines, scope, and budget. /li liAlert operations management about potential delivery deviations and propose and collaborate on risk mitigation plans. /li /ul h3Qualifications /h3 ul liLarge account management experience. /li liExperience in Health Life Sciences is a plus. /li liExperience in Salesforce ecosystem. /li liAt least 6 years of previous experience in business /technology consulting. /li liPrevious experience in Project Management. /li liExperience in digital projects. /li liExperience in international projects. /li liHigh level of English. Other European languages are a plus. /li /ul h3Benefits /h3 ul liPermanent contract. /li liFlexible Schedule. We make it easy. Balance your professional and personal life. /li liCertifications plan. Improve your skills and get the official certificate from our main partners. /li liHome Office. You decide and we support you. /li liFlexible retribution (public transport ticket, restaurant ticket, etc.). /li liHealth insurance. /li liOMEGA in action. Our commitment to a better society is not just an intention. /li liProfessional development: Evolve, grow and get where you want to go. /li /ul /p #J-18808-Ljbffr

📌 Salesforce Client Lead (Health and Life Sciences) (Madrid)
🏢 Omega CRM, A Merkle
📍 Madrid