ph3What is Exoticca? /h3pExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. /ppWe are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. /ph3What do we offer? /h3pExoticca is a leading travel platform in Europe and North America, offering exciting, memorable, and affordable travel experiences in over 65 locations! /ppWe’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today's fastest-growing travel companies. You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart! /ppThis is an exciting opportunity to utilize and develop your customer service skills in exchange for a highly competitive salary and limitless progression opportunities! /ph3What will you do? /h3pProvide pre-departure, in-destination, and post-trip customer support: /pulliHandle customer contacts across channels including inbound calls, chats and cases, emails and chats. /liliProvide destination and trip information. /liliHelp with visas and country-specific entry requirements. /liliAdd or remove excursions. /liliMake cancellations, service amendments and refund requests. /liliProvide information about land and flight services. /liliHelp to solve confusion or problems with customer bookings. /liliSupport customers with flight delays or cancellations. /liliProvide information about daily activities whilst in destination. /liliManage communication about crisis situations.



/liliTakes full ownership and accountability for problem resolutions. /liliOffers appropriate levels of compensation if applicable. /li /ulh3Achieve targets: /h3ulliProductivity (number of calls and emails answered) /liliQuality Assurance score /liliCSAT, ASAT and Issue Resolution /liliAHT /liliOccupancy and schedule adherence /liliStay up to date with ever changing processes, procedures and policies in a dynamic and growing start-up environment! /li /ulh3Previous Experience: /h3ulliMinimum 2 years of contact center and/or customer service experience. /liliCall center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential. /li /ulh3Linguistic Skills: /h3ulliC1/C2 level English (verbal, reading, writing) required. /liliC1/C2 level Spanish, French or German is a huge plus! /li /ulh3Technical Knowledge: /h3ulliWorking knowledge or contact platforms will be helpful. /liliWorking knowledge of CRM systems such as Salesforce will be helpful. /liliTelephone communication and soft skills knowledge will be helpful. /li /ulh3Education: /h3ulliBachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential. /li /ulh3Preferred Qualifications: /h3ulliPassionate about customer service! /liliPassionate about travel and exotic destinations! /liliMaster at communication, listening and soft skills! /liliAble to assess a caller’s needs and provide appropriate recommendations. /liliSelf-starter, self-managed, responsible, dedicated, and tenacious. /liliDoesn’t get easily discouraged or frustrated. /liliAble to multitask, prioritize,



and manage time effectively. /liliComfortable and competent in using multiple systems concurrently. /liliKnows how to “smile” on the telephone. /liliA natural leader with the ability to inspire and motivate. /liliKnows how to have fun, strive for success, and celebrate achievements! /li /ulpNOTE: The following are the major responsibilities of this position and are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Company. The basic requirement of every position is to perform all tasks as assigned by the reporting authority. /pulliCompetitive compensation package in line with job responsibilities and experience. /liliAdditionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee. /liliOffices in Barcelona city. /liliTravel packages at reduced prices! /liliUnlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks. /liliReferral bonus, if you bring people as talented as you. /liliAnd last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization! /li /ulpJoin Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a integral scale. /ppExoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local. /ppb#LI-Hybrid /b /p /p #J-18808-Ljbffr

📌 Customer Service Agent (EN) (Barcelona)
🏢 Exoticca Travel UK
📍 Barcelona