pemSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! /em /ppstrongWhat you’ll do /strong /ppWe are looking for an experienced Guest Experience Manager to join the opening team at SLS Barcelona. Under the guidance of the Director of Rooms, the Guest Experience Manager directs the operations of the Guest Experience and Bell/Door department. The Guest Experience Manager assures the guest experience is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development. /pulliProvide services that are above and beyond for customer satisfaction and retention. Accommodate general and unique requests. /liliInteract with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. /liliAnalyze customer feedback and reviews to continuously improve overall rating, scores and metrics. /liliProvide information on hotel services and facilities. /liliWork as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.



/liliPerform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. /liliEstablish clear expectations and holds the guest experience team accountable for exemplifying desired service standards. /liliFacilitate the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance. /li /ulpstrongWhat we are looking for... /strong /pulliDegree with emphasis in Hospitality management. /lili+3 years experience in hospitality within hotels in a similar role. /liliProven team leader with a high level of energy and motivation with a proven track record of living the company's values. /liliProficient knowledge of computer systems such as: Microsoft Word, Excel Outlook is required /liliAbility to multitask, work in a fast-paced environment and have a high level attention to detail /liliExcellent verbal and written communication skills. Fluent in Spanish and English. /liliYou make people feel good - your team, guests and colleagues alike. You make a positive impact. /liliYou’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. /liliYou are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. /liliYou take ownership of important issues, solve problems, and make effective decisions. /liliYou learn quickly and adapt to SLS’s unique culture. /liliYou are humble and open to ideas. We leave our ego at the door and help get things done.



/liliYou’re up for doing things differently and trying (almost) everything once. /liliYou want to be part of a team that works hard, supports each other and has fun along the way. /li /ulpstrongWhat's in it for you... /strong /pulliThe opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a general brand. /liliThe chance to challenge the norm and work in an environment that is both creative and rewarding. /liliBecome part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. /liliA competitive package and plenty of opportunity for development. /liliExcellent discounts across the entire Ennismore family of brands. /li /ulpemSLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. /em /ph3Seniority level /h3ullih3Seniority level /h3Mid-Senior level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Customer Service /lilih3Industries /h3Hotels and Motels /li /ulpReferrals increase your chances of interviewing at SLS Barcelona by 2x /ppGet notified about new Guest Experience Manager jobs in strongBarcelona, Catalonia, Spain /strong. /ph3Guest Experience Manager / Head Concierge /h3h3Guest Experience Manager / Head Concierge /h3h3Guest Experience Supervisor - Nobu Hotel 5 GL /h3h3Assistant In Room Dining Manager-Hotel Arts Barcelona /h3h3Assistant In Room Dining Manager-Hotel Arts Barcelona /h3h3Senior Procurement Manager – Indirect Spend (m/f/d) /h3pWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr

📌 Guest Experience Manager/Head Concierge (Barcelona)
🏢 SLS Barcelona
📍 Barcelona