ph3About Didit /h3 pWe are one of the fastest-growing identity companies in the world, redefining industry standards with an open, adaptable, and radically more affordable platform. Our product, superior to existing alternatives, combines advanced biometric technology with unique features like free unlimited KYC and reusable KYC. We enable businesses to activate— with a single click or via a pre-paid credits model— an entire catalog of premium services (AML, advanced liveness, age estimation, proof of address, phone verification, NFC, white‑label UI, etc.). Didit is backed by Y Combinator. /p h3Your Mission /h3 pAs a Customer Success Support Specialist at Didit, your mission is to ensure our clients achieve maximum value from our identity platform. You will be the primary point of contact for support, guiding users through their verification processes, resolving complex queries, and fostering long-term satisfaction. You are the bridge between our cutting‑edge technology and the businesses that rely on it every day. /p h3Key Responsibilities /h3 ul liEnd‑to‑End Support: Provide proactive support to clients during their verification processes configuration, ensuring a seamless experience. /li liIssue Resolution: Act as a product expert to resolve operational doubts regarding the platform with speed and precision. /li liClient Advocacy: Listen deeply to client needs and feedback, translating them into actionable insights for our product and engineering teams. /li liOnboarding Assistance:



Help new customers navigate their first steps on the platform to ensure a high‑impact start. /li liRelationship Management: Build trust‑based relationships to encourage long‑term retention and platform adoption. /li liCross‑Functional Feedback Loop: Act as the voice of the customer by systematically transmitting technical issues and feature requests to the Technology Team to drive product excellence. /li liSales Intelligence: Identify expansion opportunities or potential churn risks and communicate them effectively to the Sales Team to support revenue growth and retention. /li /ul h3Requirements /h3 ul liExperience: Previous experience in Customer Success, Account Management, or Support roles, preferably in B2B SaaS, Fintech, or Compliance. /li liLanguage Skills: Excellent communication and negotiation skills in English and Spanish. (Others is a plus). /li liSoft Skills: Exceptional active listening skills and a "client‑first" mentality. /li liMindset: Strong ownership and the ability to thrive in a high‑pressure, fast‑paced startup environment. /li liProfile: Ambitious, proactive, and results‑driven with a desire to grow within the company. /li /ul h3Nice to Have /h3 ul liIndustry Knowledge: Solid understanding of KYC, AML, or identity verification standards. /li /ul h3What We Offer /h3 ul liCompetitive salary /li liFull‑time, hybrid position /li liA high‑impact role with ownership and visibility /li liThe opportunity to grow with us and help make the best identity company in the world /li /ul /p #J-18808-Ljbffr

📌 Customer Success & Support (Barcelona)
🏢 Didit (YC W26)
📍 Barcelona