Position: Technical Support Advisor Location: Malaga,
Spain Work model: On-site Employment type: Full-time. DUTIES AND
RESPONSIBILITIES: Provide 1st level IT support to the client
employees via phone, mail and chat or via self-service portal
Provide support to client's employees in the operation of user
systems and peripheral devices Perform root cause analysis and
troubleshooting via phone and/or remote access and monitor IT
requests and issues in the client's ITSM system including their
categorization and prioritization of IT issues and requests Be
accessible and provide a first resolution rate by using internal
knowledge databases Cooperate with client's 2nd level service
organizations and external service providers. REQUIREMENTS: Have a
proficient or bilingual level of Danish and advanced English
(minimum C1) Experience in 1st or 2nd level IT support, ideally in
a large company environment Have good IT knowledge, especially of
Windows 10, Office 365 and MS Teams and in troubleshooting hardware




and software Have an analytical approach to complex issues Have
experience in ITSM ticket systems (ideally in ServiceNow) Knowledge
of processes according to ITIL V4 good to have Have high customer
and service orientation and high sense of responsibility Have a
reliable and systematic way of working Are willing to learn and
develop technical and soft skills Have high motivation and
willingness to work in a general team. OFFER: Excellent remuneration
package based on experience, skills and performance Full paid
training on the company and the project Career development
programs, specialized courses, and language classes Dynamic and
creative team with a positive and friendly atmosphere Guidance and
tools to reach career potential Work schedule: Monday to Friday
from 09 AM - 06 PM (39 hours a week) Office in the centre of
Malaga

📌 Danish speaking Technical Support Advisor (Málaga)
🏢 The lemon Consulting
📍 Málaga