ph3Overview /h3pWe are seeking a highly skilled and motivated Program Coordinator to join our Operations and Course Management team, supporting a portfolio of online programs. The Program Coordinator will be responsible for carrying out academic, operational, and enrollment-related duties for online programs delivered to both B2B and B2C clients. This full-time position requires an individual who is detail-oriented, comfortable working with learning management systems, and has a natural gift for customer service. /ppLocation: Madrid – IE Tower. /ph3Responsibilities /h3ulliSupport the enrollment process for online programs, coordinating with both internal and external stakeholders.ulliAttend to administrative duties to ensure a smooth enrollment process. /liliProvide first-level technical support to participants when needed. /li /ul /liliExecute the delivery of online programs as part of the Program Management team.ulliManage end-to-end delivery of synchronous and asynchronous online programs. /liliSupport participants and faculty before, during, and after the program. /liliExecute satisfaction surveys and analyze participant feedback. /liliLeverage learning analytics to enhance the learner experience. /li /ul /liliBuild and maintain strong relationships with participants, faculty, corporate clients, and internal stakeholders. /liliCollaborate with cross-functional teams, including Academic, Admissions, Marketing, Sales, Technology, and Finance,



to ensure successful program delivery. /liliPrepare presentations, reports, and client communications. /liliInvestigate and test innovative educational technologies, artificial intelligence, and learning analytics solutions to improve program delivery and learner satisfaction. /li /ulh3Qualifications /h3ulliCustomer-oriented with a commitment to service excellence. /liliStrong stakeholder management and collaboration skills. /liliHigh attention to detail and an organised, methodical working style. /liliFluency in English (native or near-native level). High level of Spanish is desirable. /liliExcellent interpersonal, communication, and teamwork skills. /liliAbility to work effectively with B2B and B2C clients from diverse industries, cultures, and nationalities. /liliAbility to work in a fast-paced, international environment and adapt to changing business needs. /liliStrong analytical and problem-solving skills, with the ability to make data-driven decisions. /liliExperience working with learning management systems or online program delivery is a plus. /li /ulpAt IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process. /p /p #J-18808-Ljbffr

📌 Program Coordinator – Online Programs (Madrid)
🏢 Ie University
📍 Madrid