ph3Hi, we’re Back Market. /h3pWe’re here to help bmake tech reliable, affordable, and better than new /b. /ppWe're a general marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. /ppYep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. bOur mission is simple: to do more with what we already have. /b /ppAre you ready to join us? /ppBack Market runs on data. Every insight we surface, every model we build, every anomaly we catch is a step toward making refurbished tech the world's obvious choice — not the alternative. /ppOur Data, Analytics Insights team is expanding, and we're opening three analytical ownership roles at once: Strategy Commercial, Customer Care, and Shipping Logistics. /ppOne application. One process. We'll find the best fit together. /ppWherever you land, you'll own a domain end-to-end — from the data model to the boardroom decision. These aren't reporting roles. They're roles where your analytical judgment drives real business direction. /ppYOUR MISSION (IF YOU ACCEPT IT) /ppCustomer Care Analytics /pullipOwn the measurement of customer satisfaction across all care channels — diagnosing root causes, quantifying downstream impact on retention, and delivering insights that improve operations /p /lilipBuild evaluation frameworks for AI-powered care tools (chatbots, automated resolution, agent assist) — measuring deflection rates, resolution quality, and cost-per-contact /p /lilipTranslate care contact patterns into product root-cause insights that directly reduce Contact Rate and improve Perfect Order Rate /p /li /ulpAcross all domains, you'll:



/pullipOwn your analytical domain end-to-end — from data model to decision, you're the go-to person /p /lilipPartner directly with senior leadership — not just delivering analyses, but shaping the questions we ask /p /lilipAt Staff level: mentor junior analysts and raise the bar for how the team approaches problemsbr/ /p /li /ulpTech Stack /ppWhat the team works with day-to-day: /pullipData Warehouse: Google BigQuery /p /lilipTransformation: dbt /p /lilipVisualisation BI: Omni, Amplitude /p /lilipLanguages: SQL (essential), Python (very useful) /p /lilipCare tooling: Zendesk, Intercom /p /lilipExperimentation: A/B testing and incrementality frameworks /p /li /ulpYOU ARE IN THE RIGHT PLACE IF /ppYou have: /pullipStrong SQL proficiency and comfort working with large, complex datasets — you can build the query and explain what the result means for the business in the same breath /p /lilipA track record of owning analytical problem spaces end-to-end — outcomes that shaped business direction, not just answered one-off questions /p /lilipA rigorous analytical mindset: you understand causal vs. correlational reasoning, know the limits of your data, and can design a measurement framework from scratch /p /lilipExcellent communication and storytelling skills — you distil complex, multi-variable analyses into crisp narratives that move senior stakeholders to act /p /lilipExperience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics, or similar) /p /lilip5+ years of experience in data analytics, or equivalent hands-on analytical ownership /p /li /ulpNice to have:



/pullipPython proficiency for statistical work, modelling, or analytical automation /p /lilipDomain familiarity: pricing/revenue management for Commercial; care platform experience (Zendesk, Intercom) for Care; logistics or carrier analytics for Shipping /p /lilipExperience designing experiments in an operational context (A/B tests, holdouts, or incrementality measurement) /p /li /ulpEven if you don't tick every box, we encourage you to apply. We value diverse analytical backgrounds and unconventional paths to expertise. /ph3bWHY SHOULD YOU JOIN US ? /b /h3pAt Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). /ppNo matter your role and seniority level, you’ll enjoy impact-driven work with hands‑on career development in an innovative, driven, and fast-paced environment — with benefits to match, like: /pp- A mission driven work environment where your day to day makes an impact on the planet. Seriously. /pp- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. /pp- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. /ppAt Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. /ppWe know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. /ppIf reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team. /p /p #J-18808-Ljbffr

📌 Senior/Expert Data Analyst - Care (Barcelona)
🏢 BackMarket
📍 Barcelona