ppWe are a technology‑led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future‑ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out /p pLooking to jump‑start your career? /p pWe are purpose‑driven. We enable healthcare organizations to be future ready, and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision‑making, and industrious in the way we work. /p h3Job Summary: /h3 pThe Service Owners Lead will act as the primary owner for creative, email, e‑detail, and web services within the organization. This role is responsible for defining service KPIs, establishing SLAs, and ensuring operational excellence through effective service management. The role also drives performance reviews, including Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR), and ensures alignment between creative and digital teams with broader business objectives. /p h3Key Responsibilities: /h3 ul liServe as the single point of accountability for creative, email, e‑detail, and web services. /li liDefine, implement, and monitor bKPIs, SLAs, and operational metrics /b for all services. /li liConduct bMonthly Business Reviews (MBRs) /b and bQuarterly Business Reviews (QBRs) /b with internal stakeholders and external partners. /li liEnsure high‑quality delivery across creative and digital campaigns, including emails, e‑detail content, and website initiatives.



/li liCollaborate with cross‑functional teams to prioritize workloads, manage resource allocation, and optimize processes. /li liIdentify opportunities for process improvement, automation, and efficiency within creative and digital services. /li liManage service escalations and implement corrective actions as needed. /li liMaintain up‑to‑date documentation of service workflows, SOPs, and performance dashboards. /li liProvide leadership, guidance, and support to teams delivering creative and digital outputs. /li liAlign service delivery with compliance requirements and industry best practices in life sciences. /li /ul h3Qualifications: /h3 ul liBachelor’s degree in Marketing, Life Sciences, Business Administration, or related field. /li li7–10 years of experience in creative, digital, or marketing operations within life sciences or pharmaceutical industry. /li liStrong understanding of creative production, email marketing, e‑detail content, and web operations. /li liExperience in defining KPIs, SLAs, and managing service performance. /li liProven ability to conduct MBRs/QBRs and communicate insights to senior stakeholders. /li liExcellent project management, analytical, and organizational skills. /li liStrong leadership and team management capabilities. /li liKnowledge of regulatory requirements and compliance in life sciences marketing preferred. /li liStrategic thinking and business acumen /li liOperational excellence and process optimization /li liStakeholder management and collaboration /li liProblem‑solving and decision‑making /li liEffective communication and presentation skills /li /ul h3What We Offer: /h3 ul liOpportunity to lead critical creative and digital services in a general life sciences environment /li liDynamic, collaborative, and innovative work culture /li liCareer growth and professional development opportunities /li /ul /p #J-18808-Ljbffr

📌 Manager Creative & Digital Services (Madrid)
🏢 Indegene
📍 Madrid