ph3Job Description /h3 pEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, authentic and accurately labelled. /p pBe among the first 25 applicants. Get AI‑powered advice on this job and more exclusive features. /p h3In a nutshell /h3 pAre you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe. We’re looking for three Multilingual (Spanish, English and French) Service Desk Engineers. /p h3Where will you be based and what business will you support? /h3 ul libPosition name: /b Multilingual Service Desk Engineer – Barcelona /li libReporting to: /b Rafal Czajkowski /li libReporting location: /b Spain GSC /li libWorking location: /b Barcelona /li libNumber of FTEs under responsibility: /b None /li /ul pYou will support our internal users across Europe from the General Shared Center (GSC) in Barcelona. /p h3Key Duties and Responsibilities /h3 ul liProvide 1st line IT support for end users across Europe. /li liTroubleshoot and resolve issues related to: ul liMicrosoft 365 (Outlook, Teams, OneDrive, SharePoint) /li liWindows 10/11 /li liIdentity Access Management /li liPrinting and patching (desktop/server) /li liApplication triage and routing /li /ul /li liRegister, classify, and follow up on tickets using internal processes.



/li liEscalate complex issues to 2nd line support when needed. /li liContribute to documentation, knowledge base articles, and service catalog improvements. /li liIdentify and document workarounds and recurring issues. /li /ul h3Qualifications /h3 ul libExperience: /b ul liBasic experience in a Service Desk or IT support role is expected. /li liStrong communication skills in English, French, and Spanish. /li liSolid troubleshooting skills, especially with Windows and Microsoft 365. /li liA strong customer service mindset and initiative to resolve issues efficiently. /li liA proactive, “can‑do” attitude and the ability to thrive in a fast‑paced environment. /li /ul /li libEducation: /b A secondary school diploma is required. /li libNice to have: /b ul liExperience with Windows Server, Active Directory, or networking. /li liFamiliarity with BMC Helix ticketing system. /li liITIL Foundation certification. /li liKnowledge of Azure, SCCM, or Intune. /li /ul /li /ul h3What else should you know? /h3 pThis is a fantastic opportunity to build your IT career in a highly collaborative, multilingual environment. You’ll be part of a team that values continuous improvement, learning, and knowledge sharing. If you’re motivated by problem‑solving and thrive in a fast‑paced support role, we’d love to hear from you. /p h3What can we offer you? /h3 ul liA competitive salary package, including bonus and benefits.



/li liExtensive on‑the‑job coaching and training opportunities. /li liA hybrid working setup. /li liChallenges within a multicultural and cross‑regional team as part of the international and fast‑growing Eurofins organization. /li liA dynamic working environment with a good team spirit where personal development and growth are highly encouraged. /li /ul h3Your application /h3 pAs the role and Eurofins' IT Talent Acquisition team are international, please ensure to submit your application in English. /p h3Additional Information /h3 pWe support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway. Eurofins companies are committed to supporting your career development. /p h3We embrace diversity! /h3 pAs an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. /p h3Sustainability matters to us! /h3 pWe are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal! /p pFind out more on our Careers page: /p h3Seniority level /h3 ul liAssociate /li /ul h3Employment type /h3 ul liFull‑time /li /ul /p #J-18808-Ljbffr

📌 Multilingual Service Desk Engineer (Barcelona)
🏢 Eurofins
📍 Barcelona