ph3Spanish-Speaking Customer Experts for Imperial Brands /h3h3About Mercier Consultancy Group /h3pMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class brands across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium candidate experience. At Mercier Consultancy Group, we don't just find you a job — we build the foundation of your next great career chapter. /ph3Job Overview /h3pMercier Consultancy Group is proud to present an outstanding opportunity for fluent Spanish speakers to join the customer support team representing Imperial Brands — one of the world's leading names in the FMCG (Fast-Moving Consumer Goods) sector. This is a fully remote position based within Greece, making it one of the most sought-after Spanish-speaking jobs available in the European market today. As a Spanish-Speaking Customer Expert for the Imperial Brands position in Greece, you will serve as a trusted point of contact for Spanish-speaking consumers and trade partners, delivering exceptional service in a fast-paced, high-volume FMCG environment. /ph3Key Responsibilities /h3ulliDeliver high-quality, professional customer support to Spanish-speaking consumers and business partners on behalf of Imperial Brands, one of the foremost companies in the integral FMCG industry /liliHandle inbound and outbound customer enquiries via phone, email, and live chat, ensuring each interaction reflects the premium standards of the Imperial Brands portfolio /liliProvide accurate and up-to-date product information relating to Imperial Brands' FMCG product range, guiding customers through queries, orders, and complaints with efficiency and empathy /liliProcess customer orders, returns, and escalations in accordance with company protocols, ensuring swift resolution and a consistently positive consumer experience /liliMaintain thorough and accurate records of all customer interactions using CRM systems,



contributing to quality reporting and data integrity within the FMCG operational framework /liliCollaborate closely with internal teams and account managers to relay market feedback, identify recurring issues, and support continuous improvement initiatives specific to the FMCG sector /liliMeet and exceed individual and team key performance indicators (KPIs) including customer satisfaction scores, response times, and first-contact resolution rates /liliAdhere to all compliance, regulatory, and brand guidelines relevant to the FMCG industry, ensuring that all customer communications are handled with full professionalism and discretion /li /ulh3Requirements /h3ulliNative or fluent Spanish language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Spanish /liliValid EU passport or legal authorisation to work within the European Union (mandatory) /liliPrevious experience in customer service, consumer relations, or a similar client-facing role is highly desirable, particularly within an FMCG or retail environment /liliStrong communication and interpersonal skills, with the ability to handle high volumes of customer interactions in a calm, professional, and solution-oriented manner /liliComfortable working with CRM platforms, ticketing systems, and standard digital communication tools in a remote work environment /liliA proactive, self-motivated attitude with the ability to work independently and collaboratively as part of a remote team operating across Greece /li /ulh3Benefits /h3h3What We Offer /h3ulliCompetitive Monthly Salary reflective of your experience and expertise in the FMCG customer service space /liliMonthly Performance Bonus to reward your dedication and results-driven approach /lili2 Extra Salaries Per Year — a 13th and 14th salary paid annually,



providing exceptional financial security beyond standard market offerings /liliFully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece /liliFully Paid Professional Training tailored to the FMCG industry and Imperial Brands' product portfolio, setting you up for immediate success /liliComprehensive Health Insurance coverage for your peace of mind throughout your employment /liliA fully remote working arrangement based within Greece, offering flexibility and an enviable work-life balance /liliAnd Much More — including career development opportunities, a supportive international team culture, and the prestige of working with a globally recognised FMCG brand /li /ulh3Life in Greece /h3pRelocating to Greece means embracing one of the most captivating lifestyles in all of Europe. Greece is celebrated for its extraordinary history, breathtaking landscapes, and warm Mediterranean climate that blesses residents with over 300 days of sunshine per year. From the iconic whitewashed villages of the Cyclades to the vibrant urban energy of Athens and Thessaloniki, Greece offers a uniquely rich cultural tapestry that is virtually unmatched anywhere on the continent. Whether you're exploring ancient ruins at the weekend or unwinding on a crystal-clear coastline, life in Greece is an experience that continually rewards those who choose it. /ppBeyond its natural beauty, Greece offers an outstanding quality of life that makes it one of the most attractive destinations for international professionals seeking Spanish-speaking jobs in Europe. The cost of living remains highly competitive compared to other Western European nations, while the warmth and hospitality of the Greek people ensure that newcomers feel genuinely welcome from day one. Greece's exceptional cuisine — from fresh seafood and local cheeses to world-famous olive oil and regional wines — adds yet another dimension to the joy of calling this remarkable country home. For those considering jobs in Greece, relocating here is not simply a career move; it is a transformative life experience. /p /p #J-18808-Ljbffr

📌 Spanish-Speaking Customer Experts for Imperial Brands - Work Remote In Greece (España)
🏢 Mercier Consultancy MD
📍 España