Key Responsibilities: Provide customer support in
German and English through phone, email, and chat for inquiries
related to our products and services. Address and resolve customer
issues , such as troubleshooting, account management, and general
inquiries, ensuring high satisfaction. Assist customers in product
navigation and handle requests such as order changes,
cancellations, refunds, and other concerns. Collaborate with
internal teams to escalate and resolve complex issues. Provide
feedback on common customer issues to help improve service quality
and processes. Maintain a customer-focused approach by delivering
timely and accurate responses to all queries. Requirements: Fluent
German speaker with English proficiency (B2/C1) . Previous




experience in customer service is a plus. Excellent communication
and problem-solving skills. Ability to work independently after the
initial on-site training period and provide support remotely.
Strong organizational skills and attention to detail. Tech-savvy
with the ability to quickly learn new systems and tools. Benefits:
Competitive salary and opportunities for career growth. Full
training provided to set you up for success. Work in an
international, multicultural environment. Supportive and
collaborative team atmosphere.

📌 Hybrid German Speaking Junior Customer SupportRepresentative (Barcelona)
🏢 Cross Border Talents
📍 Barcelona