pbAbout us /b /ppLeica Geosystems, part of Hexagon, is a world-renowned Swiss precision instrument company with over 200 years of experience in measurement and survey technology. Headquartered in Heerbrugg, Switzerland, Leica Geosystems develops and manufactures products for surveying, geographical measurement, and construction, and is the global market leader for geodetic instruments. Trusted by professionals across engineering, construction, mining, and public safety, Leica Geosystems combines a legacy of Swiss craftsmanship with cutting-edge digital innovation. /ppHexagon is a integral leader in sensors, software, and autonomous solutions with approximately 21,000 employees across 50 countries. Hexagon's Geosystems division provides a comprehensive portfolio of digital solutions that capture, measure, and visualize the physical world, enabling data-driven transformation across industry ecosystems. /ppbr/ppbRole purpose of the position /b /pulliTo provide efficient and courteous customer care to existing and potential customers based in the Nordic Region (Finland/Sweden). /liliTo provide the required office support for sales and support personnel /liliHandling general enquiries from customers, sales /li /ulpbr/ppbDuties responsibilities /b /pulliManage the sales order process through to billing using SAP status reports, ensuring that corporate guidelines on the method of shipment are adhered to. /liliEnsure that sales orders are processed within agreed deadlines and that customers and the sales team are informed of delivery dates and any subsequent changes. /liliLiaise with Sales and Technical Support to ensure that all deliveries are carried out in line with customer expectations. /liliLiaise with Purchasing, Warehouse, Sales and Support to ensure timely dispatch of orders. /liliEnsure that quotations are raised by the sales team for any order to be processed. /liliAssist with the prompt resolution of customer queries and credit notes to aid the cash collection process.



/liliEnsure that all Sales Representatives and/or customers receive a confirmation of order and that all details are checked to minimise errors in invoicing. /liliAssist with customer complaints and warranty issues to ensure customer satisfaction. /liliEnsure that subscriptions are invoiced timely and efficiently. /liliEnsure that all issued information, whether written or verbal, is both accurate and authorised. /liliEnsure that all work is carried out in accordance with the company's quality system. /liliMaintain a comprehensive filing system in SAP. /liliArchiving and disposal of aged records in accordance with company policy. /liliOther duties as may be required by the Team Leader or Operations Manager /li /ulpbr/ppbEducation/ Qualifications/ Experience /b /pulliAbility to build and maintain relationships with key customers. /liliExperienced in using SD, MM and Supply Chain SAP modules (R/3 or HANA). /liliExcellent communication skills, both verbal and written. /liliExcellent PC skills including MS Office suite. /liliConfidence to work on own initiative. /liliOrganised and thorough with strong attention to detail. /liliAbility to work under pressure and meet deadlines. /liliAdaptable to meet the dynamic and changing needs of the business. /li /ulpbr/ppbLanguage requirements /b /pulliFinnish (fluent written and verbal) is a prerequisite. /liliSwedish (fluent written and verbal) is a strong advantage. /liliEnglish (fluent written and verbal) is a prerequisite. /liliAny additional language is a further advantage. /li /ulpbr/ppbWhy join us? /b /pulliStable employment: permanent contract. /liliTicket Restaurants benefit (€2,420 net per year). /liliLife insurance paid by the company. /liliOption to enrol at any time in private medical insurance with Adeslas. /liliModern office in Sants, Barcelona /liliFriendly and international working environment with a collaborative spirit – our Barcelona office includes employees from 33+ nationalities! /liliRemote work policy: €250 gross per year provided to cover internet and home-office expenses. /liliHybrid teleworking model /liliFlexible benefits programme /li /ulpbr/p

📌 Customer Care Coordinator – Nordic Region (Finland/Sweden) (Barcelona)
🏢 Leica Geosystems
📍 Barcelona