pDirect message the job poster from Verra Mobility /ph3Senior Recruiter @ T2 Systems, a Verra Mobility Company | Align Recruiting, Tech Recruiting, Virtual Recruiting, Sourcing. /h3pstrongPosition Overview /strong /ppVerra Mobility’s Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated, analytical individual who can effectively manage the Transponder Marketing Support Management and all other field related services in Italy. Someone who has a solid operations background combined with customer support experience. Strong problem-solving skills, critical thinking, analysis and communication skills, along with an ability to motivate the (client) team and drive change, are required. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups. /ppThis individual is responsible for the day-to-day operations, working closely with the Account Management team to solve issues and communicate resolutions. /polliBuild and manage relationships with our Italian Customers to ensure service satisfaction /liliTransponder management. Work with our warehouse/logistics to manage supplies and ensure our clients always have the proper number of supplies/transponders /liliEnsure and monitor efficient and effective stock management of Tolling marketing material. Assist in the development and implementation of the process /liliWorking closely with client’s staff to ensure incidents are triaged and problems resolved within agreed SLA /liliHandle escalations and monitor and evaluate performance /liliAnalyze vehicle movement trends,



analytical insights and customer feedback to adjust and manage schedules to optimize performance and meet customer coverage expectations /liliResponsible for ensuring that inventory from the field is being retrieved /liliWork with internal and external stakeholders to collaborate and share knowledge amongst regions /liliPerform other duties as assigned /li /olpstrongQualifications /strong /polliBachelor's degree in business, Management, or related field, or an equivalent combination of education, training and experience is required /liliA highly motivated, analytical, operationally ready leader who operates with a smile! /liliDetail oriented with strong attention on designing and implementing solutions and exceeding service levels /liliExcellent (remote) teamwork skills are a must as position will require constant communication with team members and various departments /liliYou are a communicator; you know how to get your point across efficiently and effectively to both customers and colleagues /liliYou think outside the box. You may not always know the answer, but you certainly know how to find it. /liliAbility to work well under pressure and juggle multiple priorities, be highly adaptable to change /liliFluent in Italian and English language /liliMust be proficient in Microsoft Excel and Outlook /liliTravel in Italy is required – up to 75% - Required to go in the field and deliver supplies/ transponders to Rental agencies. /li /olh3Seniority level /h3pAssociate /ph3Employment type /h3pFull-time /ph3Job function /h3pCustomer Service and Sales /ph3Industries /h3pTransportation, Logistics, Supply Chain and Storage /p #J-18808-Ljbffr

📌 Client Support Consultant (Madrid)
🏢 Verra Mobility
📍 Madrid