ppDescripción del trabajo As anTrilingual Technical Support Specialist,working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service. /p h3Key Responsibilities /h3 ul liOversee end-to-end management of technical incidents via phone support. /li liPromptly resolve technical issues, collaborating with cross-functional teams. /li liAnalyze requirements, offering effective solutions for client needs. /li liEnsure compliance with Service Level Agreements in all client interactions. /li liClearly communicate technical information to diverse audiences. /li liEfficiently manage tickets, prioritizing based on urgency and impact. /li liCollaborate with internal teams to elevate and resolve high-priority issues. /li /ul h3About You /h3 ul liYou're organized, independent and proactive,



and taken an active interest in your work /li liYou demonstrate empathy and a strong sense of customer relationship /li liYou have good analysis capacities and enjoy problem-solving /li liYou're good at verbal and written communication /li liYou know how to explain technical issues to any person you're talking to, regardless of their technical knowledge /li liYou master the network domains, Vo IP, TCP/IP, internet, etc. /li liYou're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with. /li liYou are fluent in French, English and Spanish. /li liKnowledge of the Zendesk, Jira and Salesforce tools is appreciated /li /ul h3Requirements / Eligibility /h3 ul liIMPORTANT:To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.). /li liWith equal skills, all our positions are open to people with disabilities. /li /ul /p #J-18808-Ljbffr

📌 Trilingual Technical Support Specialist | Saas Bcn (Barcelona)
🏢 Ringover ES
📍 Barcelona