ph3Descripción del trabajo /h3pAbout The Role /ppWe're looking for a highly motivated, relationship-driven Senior Account Manager for our SMB (Small-Medium Business) team to help grow and retain a key portfolio of restaurant partners across Spain. You'll be at the center of helping our partners thrive on the Uber Eats platform-driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge. /ph3What You Will Do /h3ulliOwn a high-value book of business: Manage a portfolio of SMB restaurants, focusing on retention, revenue growth, and client satisfaction. /liliDrive growth through consultative strategy: Develop account plans, uncover upsell and cross-sell opportunities, and support product adoption and location expansion. /liliChampion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience. /liliBe the go-to expert for your partners:



Serve as the trusted advisor - resolving conflicts, providing platform insights, and guiding partners toward business excellence. /liliCollaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions. /liliTurn feedback into action: Synthesize partner insights into recommendations that influence Uber's product and commercial roadmap. /li /ulh3What You Will Need /h3ulliAt least 4 years of experience in a B2B, client-facing role (e.G. Account Management, Sales, Customer Success, or senior retail/foodservice role) /liliDemonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts /liliProven track record of building strong client relationships and delivering measurable impact /liliStrategic thinker with strong analytical and problem-solving skills; you love diving into data to uncover insightsE... /li /ul /p #J-18808-Ljbffr

📌 Account Manager Ii, Eats Smb (Sales Plan) (Madrid)
🏢 Uber
📍 Madrid