ph3Who we are? /h3 pSupportYourApp is a integral Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a bCustomer Support Consultant /b today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. /p h3What you will do: /h3 ul liHandle inbound customer inquiries (around 18-20 tickets) during designated evening shift hours (COT) /li liProvide on‑call support, responding to calls and chats as they come in /li liDocument cases clearly and escalate complex issues to the internal L2 Support Team when needed /li liFollow internal procedures and SOPs /li liCollaborate with internal teams to ensure efficient issue resolution /li liTroubleshoot hardware‑related issues for customers using outdoor camera equipment /li liHandle sensitive customer data with care and security /li liApply the latest and greatest customer happiness practices /li liMaintain deep understanding of client solutions and meet KPI /li liCommunicate with developers and cross‑functional specialists /li /ul h3What you need to succeed in this role: /h3 ul liFluency in German and English (C1 or higher), both spoken and written /li liAt least 6‑12 months of experience in customer support /li liAvailability to work night shift hours (CET)



on a consistent schedule /li liComfortable working under a per‑ticket compensation model /li liStrong analytical thinking and research skills /li liPositive, proactive and responsible attitude /li liPersonal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload) /li /ul h3Benefits and Perks: /h3 ul liFixed schedule /li liThe role can be combined with other activities or roles /li liOpportunity to cooperate fully remotely /li liInclusive international environment /li liCompensation in USD per ticket /li liRewards for referring friends /li liBalance between project workload and personal time, but also - internal health policy /li liResponsive leadership interested in your development and long‑lasting cooperation /li liGreenhouse conditions for self‑development /li liA culture built on trust, with no time‑tracking requirements /li liThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected /li /ul pYou can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you’re a proactive bSupport Specialist /b who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! /p pWe adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. /p /p #J-18808-Ljbffr

📌 (German & English) Customer Support Agent (Per Ticket Model, fully remote)
🏢 SupportYourApp
📍 Madrid