ph3At ING we are looking for a Customer Development Expert (Business Banking Spain) /h3 h3Your role and work environment: /h3 pWe are looking for a talented and enthusiastic Customer Development Expert to join our Business Banking team. /p pThe mission of this role is to drive customer-led growth by representing the voice of the Business Banking customer and translating customer feedback, market developments and competitive insights into actions that improve customer relevance, proposition adoption and commercial performance. /p pThe Customer Development Expert plays a key role in shaping how ING will serve self-employed professionals and SMEs in Spain, ensuring that customer needs, market trends and competitive developments are reflected in our strategy, propositions and customer engagement approaches. /p pThis role will be instrumental in supporting the design, validation and launch of new value propositions, helping ING bring relevant and differentiated solutions to market. /p pYou will work in a highly collaborative environment alongside Product, Growth, Brand, Customer Experience and Research teams, ensuring customer insights are transformed into tangible business impact. /p h3Your key responsibilities: /h3 pAs a Customer Development Expert, you will: /p ul liRepresent the voice of the customer across Business Banking and ensure customer needs are reflected in strategic, commercial and operational decisions. /li liConsolidate and analyse customer feedback, customer signals, market intelligence and industry trends to identify opportunities for growth and customer value creation. /li liIdentify customer needs, pain points and unmet opportunities, translating insights into recommendations that influence products, propositions, processes and customer journeys. /li liSupport the definition, validation and successful launch of new value propositions for self-employed professionals and SMEs. /li liPartner with Product, Growth, Brand and Customer Experience teams to test and validate initiatives and commercial propositions with customers. /li liOwn Business Banking competitive benchmarking and monitor external best practices, identifying opportunities for differentiation and innovation. /li liContribute to the evolution of customer engagement strategies and commercial priorities through a deep understanding of customer behaviour and market dynamics. /li liLeverage customer listening frameworks, market research and customer insight methodologies to generate actionable recommendations. /li liPromote a customer-centric culture and ensure decisions are grounded in customer evidence and market realities. /li /ul h3What are we looking for? /h3 pWant to know if this job is made for you? These are some of the qualities that we value the most for this role. /p h3Professional experience /h3 ul liMandatory experience in Business Banking, including direct exposure to self-employed professionals and SME customer segments. /li liStrong knowledge of the Spanish Business Banking market and customer needs is highly valued. /li liProven experience in customer insights, customer experience, proposition development, market research, strategy, commercial development or related disciplines. /li liExperience supporting the design, validation or launch of customer value propositions and commercial initiatives.



/liliDemonstrated ability to transform customer and market insights into business actions and measurable outcomes. /li /ul h3Technical skills /h3 ul liStrong understanding of customer-centric methodologies, Voice of Customer practices and customer journey thinking. /li liExperience conducting customer research, market analysis and competitive benchmarking. /li liStrong analytical capabilities and ability to identify trends, opportunities and growth drivers from qualitative and quantitative information. /li liAbility to develop compelling business recommendations based on customer evidence and market intelligence. /li liComfortable working with customer listening frameworks, customer feedback programmes and insight generation methodologies. /li /ul h3Personal competencies /h3 ul liCustomer obsessed, with a genuine passion for understanding customer needs and behaviours. /li liStrong commercial mindset and ability to balance customer value with business performance. /li liExcellent stakeholder management and influencing skills. /li liStrong communication and storytelling capabilities, able to translate complex insights into clear recommendations. /li liCurious, proactive and continuously looking for opportunities to improve customer outcomes. /li liCollaborative team player who thrives in cross-functional environments. /li /ul h3Education /h3 pBachelor's degree required. /p pPostgraduate qualifications or specialised training in Marketing, Business, Strategy, Customer Experience or related topics are valued. /p h3Languages /h3 pSpanish and English proficiency required. /p h3What will make you stand out? /h3 ul liDeep expertise in the Spanish SME and self-employed segments. /li liExperience launching and scaling customer value propositions within Business Banking. /li liExperience working closely with product, commercial or growth teams. /li liKnowledge of customer listening frameworks, NPS programmes and customer insight methodologies. /li liExperience in digital banking or customer-centric transformation initiatives. /li /ul h3What do we offer? /h3 pThe time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. /p h3Check out what is waiting for you! /h3 h3Balance That Works. /h3 pWe put balance to work, so you can do it too. With our customers’ needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it. /p h3Restaurant card. /h3 pSo that thinking about what to have for lunch doesn’t take up your time or your cravings. /p h3Our house will be your home. /h3 pIn our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands)



and much more! /p h3Health insurance. /h3 pFor you and all your family (spouse/partner and children). /p h3Life insurance. /h3 pWe help you protect what matters most to you. /p h3Flexible remuneration. /h3 pIn addition, you will enjoy our versátil remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… /p h3Free company shuttle. /h3 pIt doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. /p h3Banking benefits. /h3 pSpecial loans with more beneficial conditions. /p pSpecial mortgage conditions after 6 months working at the bank. /p pAnd you can benefit from our pension plan after 1 month with us! /p h3More vitality and more belonging /h3 p360º care of the employee (physical, mental, social connection purpose). /p pPhysiotherapy service on site. /p pClinics with professional, world-class athletes. /p pGympass service. /p pEmployee Networks: Rainbow Lions (LGBTQI+), Leonas RIÑG. /p pInternational Remote work program. /p h3Get to know Us /h3 pWe are a team of more than 1800 people sharing one idea: bdoing our bit in helping our clients create a better future for themselves /b, by providing them with the tools they need to get where they want to go. /p pA bfully online bank /b where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with bagile methodologies /b. /p pAnd although we are based in Spain, we bare lucky to work in an international bank with presence in more than 40 countries. /b /p pWe are proud to have a diverse team, and we are committed to continue developing a culture of bDiversity, Inclusion and Belonging /bto foster a culture of bcollaboration and innovation /b that represents all collectives in the society. /p pAnd even though we look orange on the outside, bwe are green on the inside /b. Our ambition in Sustainability is bEmpowering (y)our Sustainability journey /b. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey. /p pbMaking things happen, helping others be successful, always being one step ahead—that’s our DNA. /b If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you! /p pAt ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work. /p h3Job Application Safety Reminder /h3 pWe’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: /p ul libApply only via official ING platforms: /b ING uses bWorkday /b and bLinkedIn /b as its internal recruitment system. Applications should be submitted bonly via our official career site or via ING job postings on LinkedIn /b. /li libCheck the sender’s email carefully: /b Legitimate communication will always come from [email protected] /b and/or [email protected] /b. /li libNo payments or banking details will ever be requested: /b If someone asks for this information, it’s a scam. /li /ul /p #J-18808-Ljbffr

📌 Customer Development Expert for Business Banking (Madrid)
🏢 ING España & Portugal
📍 Madrid