pstrongGlobal Implementation Program Manager /strongbrADP Celergo Organization is committed to providing World Class Service to clients by hiring,brdeveloping and retaining qualified service professionals; by treating each client contact as abrservice opportunity and by delivering outstanding customer care to client associates.brThe Global Implementation Program Manager is fully responsible for the end-to-end delivery of ADP Celergo's global implementation programs. The Program Manager acts as client Account Owner throughout the Client's ADP Celergo Implementation journey, acting as single point of Associate contact for the Client's Program leadership. They will ensure all Project teams are equipped to deliver their Projects in-line with the Program rollout, scope and budget.brstrongRole objectives: /strongbrulliTo stand as ADP single point of contact facing the Client (HQ/Program leadership) for the implementation Program for global clients. /liliTo manage efficient global implementation programs of ADP Celergo alongside strongmultiple ADP product /strong strongand/or service /strong within the scope of the program (ADP Workforce Manager, ADP Integration solutions, Payment Support Services, etc.) across the Client organization.ullistrongTypically =10 Countries multiple services OR =20 countries and max 1 additional service = 3k ees /strong /lilistrongThese programs can either be in mid-market or up-market segment /strong /li /ul /liliMonitor and manage the Client relationship and satisfaction at headquarters level throughout implementation. /liliProvide a consultative approach to solve potential issues that may prevent the satisfactory and timely completion of the integral program. /liliTo ensure a high-quality transition from implementation to service strongfor all products/services /strongwith the assigned client /liliSuccess representative (at HQ level). /liliTo participate into business improvement projects, support pre- engagement meetings with client and prospect clients. /lilistrongDevelop and enhance strategic business partnerships, building trust with our client's key decision-makers to understand their business and strategic objectives, as well as documentation requirements. /strong /li /ulbrstrongResponsibilities: /strongbrThe Program Manager should have a good understanding of the client, their global objectives for the program to enable them to communicate this internally,



setting clear program objectives for the project teamsbrstrongWork with other teams within ADP on ALL products to ensure clear status updates for the overall program /strongbrTo develop, produce and manage the Program Charter to ensure timely achievements of all ADP Celergo countries and services within the Client's contract.brstrongIf no GPD in scope /strong, to organize and lead Steering Committee and other meetings with key stakeholders as needed to review Program status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed strong(these updates should include all services products in scope) /strongbrReporting to client HQ, internal stakeholders. strongThis includes Global Program Directors if applicable and other 3rd parties involved in the Program (e.g. System Integrators/3rd party Consultants) /strongbrTo coordinate and act as an escalation point for all involved parties during the length of the implementation.brLead the different Project Teams, ensuring alignment with the Program objectives and supporting the Project Teams to deliver in line with client contractual commitments.brActs as a mentor/role model for other colleagues and coaches, gives feedback effectively in a timely manner to the project teams to ensure ADP standards are metbrKeeps up to date with ADP product roadmap, service offerings and pro-actively works with the relevant internal teams to give feedback on enhancements/improvementsbrTo survey each "go live" within a month for feedback, check Client satisfaction and develop an action plan to resolve any residual issues.brstrongTo act from time to time as a sales support agent to advise on the fit of ADP Celergo solution to client needs at the selling process stage /strongbrstrongUses logic and data to improve performance and operations of the project teams /strongbrstrongQualifications: /strongbrulliMore than strong6 years /strong' experience in implementing in global payroll or HR projects. /liliProven experience in Program management, Project Management /liliStrong communication skills with the ability to communicate at all levels,



adapting their style of communication to the audience /liliAbility and enthusiasm in animating virtual meetings involving international parties /liliAbility to work on complex environments and governances /liliInternational culture and ability to work in a multinational environment /liliMust be able to understand HR/Payroll processes and high-level concepts /liliProficient in at least English. Additional languages are pluses /li /ulbrstrongExpert in managing and leading a remote team of people for the purposes of achieving program outcomes. /strongbrAbility to work in complex environments and governancebrAbility to work in a matrix organisation working closely with senior executivesbrAbility to build and grow strong relationships with internal partners across technology, product, implementation, service, and legal.brstrongDemonstrated ability to effectively communicate and being strategic with executive level managers in a program-oriented setting where project risk is substantial and communication requirements are complex. /strongbrManage escalations throughout the duration of the program, with a program leader mindset, bringing the best path and obtaining leaders' decisions, if necessary.brstrongEducation: /strongbrulliUniversity degree or comparable education /liliPayroll (and HR) related training is an advantage /li /ulbr• Project management certifications are an advantagebrstrongDiversity, Equity, Inclusion Equal Employment Opportunity at ADP: /strong ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.brstrongEthics at ADP: /strong ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values. /p #J-18808-Ljbffr

📌 Global Implementation Program Lead (Barcelona)
🏢 Fairygodboss
📍 Barcelona