ppAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the general leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon. /p pAs a Customer experience Representative, you will be responsible in customer experience operations, incident management, and digital platforms, with a strong focus on SLA compliance, end-to-end service quality, and close collaboration with commercial teams for Key Accounts. You will work for Portugal and Spain while you are be based in Cornella de Llobregat, Spain. In this role, a typical day will include: /p ul liCapture and manage customer incidents via phone and case management systems, ensuring timely resolution and exceptional customer experience. /li liMonitor and follow up on assigned incidents, guaranteeing targeted close dates are met according to established SLAs. /li liMaintain customer information packages and proactive communication, including order status updates and billing extracts. /li liManage return processes,



including pickup coordination and RMA generation as needed. /li liOversee automation and electronic platform follow-up, ensuring SLA and Idoc monitoring. /li liPerform output control and error clean-up to maintain process accuracy. /li /ul h3WHAT YOU’LL BRING TO ALCON /h3 ul liPortuguese and Spanish (native) + English (C1 level) /li li1-3 years of experience in Customer Service/Experience, Order‑to‑Cash, or Incident Support. /li liExperience with CRM/Case Management and ERP systems (SAP) /li liPractical knowledge of SLAs and escalation management /li liIntermediate Excel skills and professional multilingual writing abilities /li liStrong customer‑centric professional demonstrating accountability, analytical problem‑solving, collaborative teamwork, and clear communication /li /ul h3HOW YOU CAN THRIVE AT ALCON /h3 ul liCompetitive salary /li liComprehensive benefits package /li liTraining and continuous development; Be part of a high performing leader in ophthalmology company with a lot of opportunities to further develop your professional career. /li liInternational exposure /li liOpen, friendly and collaborative culture /li /ul /p #J-18808-Ljbffr

📌 Customer experience Representative (Cornellà de Llobregat)
🏢 Alcon
📍 Cornellà de Llobregat