pstrongAbout BizAway /strongbrHere at BizAway, we Deliver the Future of Travel. ?brWe are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. ?brWe know that success comes from People and deserves to be recognized. Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.brIf you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. ?brbrstrongWe are looking for /strongbrWe are looking for a strongCustomer Success Team Lead /strongstrong(French-speaking, m/f/d) /strongbased in Barcelona who is eager to contribute to the growth and success of our Customer Success team.brstrongYour role in BizAway /strongbrAs a Team Lead, you will lead a team of 6–8 Customer Success Executives (CSEs) managing BizAway’s corporate client portfolios in the strongFrench / Middle East and Growth Markets /strong. You will be fully focused on your team’s success, enabling them to hit their quotas across onboarding, adoption, renewals, and upselling, and of course stepping in to support them as needed.brYour main responsibilities will be:br● Lead, coach, and inspire a team of CSEs to deliver client satisfaction, growth, and retention targets;br● Support your team in complex client situations (renewals, escalations, upsell conversations) when needed;br● Monitor client portfolio health and performance using dashboards, KPIs,



and Salesforce;br● Ensure consistent processes and best practices across the CS team;br● Collaborate closely with Product, Service, and Support teams to solve client issues and represent the customer voice;br● Provide ongoing coaching, training, and feedback to your team to accelerate their professional growth;br● Contribute to strategic initiatives that improve the client journey and enhance BizAway’s growth.brbrstrongYour basic qualifications /strongbr● You have proven experience leading a team (ideally in Customer Success, Account Management, or Sales);br● You have a strong understanding of the strongcustomer lifecycle: /strong onboarding, adoption, renewals, and growth;br● You are commercially minded and confident with upselling and contract negotiations;br● You are comfortable using strongCRM tools (Salesforce preferred) /strong and dashboards to track KPIs;br● You have excellent leadership, communication, and interpersonal skills;br● You are fluent in strongEnglish and French /strongbrstrongWe are also interested in /strongbr● Previous experience in strongTravel Tech, SaaS, or the travel industry /strongbr● Experience working in fast-paced scale-up environmentsbr● Additional language skills are always welcomebrstrongOur offer /strongbr✈A seat on a scale-up with skyrocketing growthbrCompetitive salary and performance-based bonusbrOpportunity to shape BizAway’s approach to scalable customer successbrMulticultural and international teambr?Collaborative and smart environment to work and learnbrFree coffee to kick-start your day and free beers to celebrate togetherbrFriday afternoons offbrFlexible working policy (3 days in the office + 2 remote) and office in the very heart of BarcelonabrBizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection. /p #J-18808-Ljbffr

📌 Customer Success Team Lead (French-speaking) — Growth & Leadership (Barcelona)
🏢 Bizaway S.R.L. (Es)
📍 Barcelona