ph3Company Description /h3 pSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences – meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5‑star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all‑encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square‑meter ballroom with abundant natural light, break‑out rooms catering to all size of meetings, a rejuvenating spa, and a state‑of‑the‑art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! /p h3Job Description /h3 pWe are looking for a Guest Services Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager, you will provide support in ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards. /p ul liAnswer internal and external phone calls promptly and courteously. /li liManage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules. /li liCoordinate with other departments (Housekeeping, Engineering, FB, etc.) to ensure timely fulfillment of guest needs. /li liRecord, track, and dispatch requests to the relevant departments.



/li liHandle Room Service, wake‑up calls, voicemail, and restaurant/spa reservation requests. /li liRedirect calls or inquiries to the appropriate department when needed. /li liPerform quality checks to ensure guest requests are completed to standard. /li liRespond to guest complaints or concerns with empathy and professionalism. /li liMonitor service trends to identify gaps and opportunities for improvement. /li liUphold service excellence standards and act as an ambassador for the brand by creating memorable guest experiences. /li liProactively suggest solutions or enhancements during a guest’s stay. /li liAssist with administrative and reporting tasks such as logging incidents, tracking requests, and updating hotel systems. /li /ul h3Qualifications /h3 pWhat we are looking for… /p ul liYou’re studying a bachelor’s or master’s degree in hospitality or a related field. /li liYou can sign an internship agreement with your school for preferably 6 months. /li liYou have proficient knowledge of computer systems such as Microsoft Word, Excel, and Outlook. /li liYou can multitask, work in a fast‑paced environment, and maintain a high level of attention to detail.



/li liYou have excellent verbal and written communication skills and are fluent in Spanish and English; additional languages are highly valuable. /li liYou are passionate about delivering outstanding guest service and creating memorable stays for our guests. /li liYou make people feel good – your team, guests, and colleagues alike – and you make a positive impact. /li liYou build strong relationships, feel confident working with other teams and leaders, and are passionate about what can be achieved together. /li liYou take ownership of important issues, solve problems, and make effective decisions, even under pressure. /li liYou stay calm and professional when handling demanding situations or guest complaints, showing empathy and solutions focus. /li liYou are humble and open to ideas; you leave your ego at the door and help get things done. /li liYou want to be part of a team that works hard, supports each other, and has fun along the way. /li /ul h3Additional Information /h3 pWhat's in it for you… /p ul liThe opportunity to be a part of an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a general brand. /li liThe chance to challenge the norm and work in an environment that is both creative and rewarding. /li liBecome part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. /li /ul /p #J-18808-Ljbffr

📌 Guest Services & Quality Intern (Barcelona)
🏢 SLS Barcelona
📍 Barcelona