ph3About Trivelta /h3 pOperators deserve more from their technology. More speed, more intelligence, and more control. /p h3About Trivelta /h3 pOperators deserve more from their technology. More speed, more intelligence, and more control. /p pTrivelta is on a mission to provide the AI-native software infrastructure powering the next generation of sportsbook and gaming companies. Our platform combines true native apps on both the App Store and Google Play, AI-powered personalization and risk management, and built-in social features that help operators create world-class product experiences. /p pToday, Trivelta powers operators serving millions of users across general markets. /p pAs we continue our rapid growth, two things are essential to our success: our people and our culture. So far, we have built a global team working from our offices in Boston, Barcelona, Monterrey, and Indore, as well as remotely around the world, to help us achieve our mission. And we're looking for more exceptional people, people who love building great products, redefining what is possible with AI, and turning complexity into elegant, scalable solutions. /p h3About The Role /h3 pWe're looking for an IT Support Specialist to provide hands‑on technical support across our growing organization. This role can be structured as a contract, contract‑to‑hire, or full‑time position depending on candidate fit. /p h3Responsibilities /h3 ul liServe as first point of contact for employee IT issues (hardware, software, account access, connectivity)



/li liProvision and deprovision user accounts and devices (onboarding/offboarding) /li liManage device enrollment, patching, and compliance via MDM (Kandji) /li liAdminister user access and permissions in Google Workspace, Slack, Atlassian, 1Password, Okta /li liTroubleshoot VPN connectivity (NordLayer) /li liTranslate technical issues into plain language for non‑technical staff /li liDocument recurring issues and maintain internal knowledge base / SOPs /li liEscalate complex issues to IT Manager or vendors as needed /li liMaintain IT asset inventory (laptops, peripherals, licenses) /li liSupport conference room / AV setup for meetings as needed /li liAssist with basic security hygiene (password resets, MFA enrollment, phishing awareness) /li /ul h3Requirements /h3 ul li1‑3 years in an IT support, help desk, or technical support role /li liStrong communication skills, especially explaining technical issues to non‑technical people /li liComfortable in a fast‑paced, ambiguous startup environment /li liFast learner, able to pick up new tools/systems with minimal onboarding /li liExperience with: Atlassian (Jira/Confluence), Okta, Kandji, Slack, Google Workspace, 1Password, NordLayer (or similar VPN) /li liBasic troubleshooting across macOS/Windows /li /ul h3Nice to Have /h3 ul liExperience supporting a remote or hybrid workforce /li liFamiliarity with ticketing systems (Jira Service Management, Freshservice, Zendesk) /li liBasic scripting/automation exposure (Shell, Python) /li liExperience supporting multiple business entities or brands /li /ul /p #J-18808-Ljbffr

📌 IT Support Specialist (Barcelona)
🏢 Trivelta
📍 Barcelona