ph3About the Role /h3 pThe Associate Solutions Consultant will be responsible for leading and project managing client migrations from legacy PR monitoring platforms to the Launchmetrics platform, with a commitment through mid-2027. This one‑year fixed‑term contract has the potential for a permanent position based on performance and business needs. The role sits within the Solutions Consulting team, working closely with internal Product, Sales, and Post‑Sales teams while maintaining a direct, strong relationship with customers throughout every stage of the migration journey. /p h3What You’ll Do /h3 h3Migration Leadership /h3 ul liOwn and oversee end‑to‑end project execution of client migrations from our legacy PR monitoring platforms to the Launchmetrics tools, ensuring delivery before agreed customer due dates. /li liEngage directly with customers to understand their needs, goals, and timelines, and translate these into clear migration plans. /li liMonitor project progress, proactively flagging risks and coordinating with all relevant teams to keep migrations on track. /li /ul h3Migration Execution, Training Adoption /h3 ul liExecute migration activities, including platform setup, testing, validation, and go‑live preparation to ensure migration requirements and business objectives are met. /li liDevelop and deliver customer training sessions tailored to different user groups, use cases, and levels of platform maturity. /li liCoordinate training schedules and stakeholder participation across general customer teams. /li liSupport customers through go‑live and early adoption, ensuring users are confident and able to effectively leverage the platform.



/li liPartner with customers to address questions, resolve issues, and drive a successful transition to the new platform. /li /ul h3Cross‑Functional Coordination /h3 ul liAct as the key liaison between Product, Sales and Post‑Sales teams throughout each migration. /li liFacilitate alignment across internal stakeholders to ensure a seamless handover and a consistent customer experience. /li liOrganise and lead cross‑functional meetings, follow‑ups, and status updates related to ongoing migrations. /li /ul h3Customer Engagement /h3 ul liBuild trusted relationships with customers, acting as their primary point of contact for migration‑related queries and communications. /li liWork alongside technical teams to design and implement tailored solutions that address each customer’s specific requirements. /li liEnsure customers feel supported and informed at every step, from scoping through to go‑live. /li /ul h3Data Reporting /h3 ul liAdopt a data‑driven approach to track migration KPIs, project timelines, and customer outcomes. /li liContribute to internal reporting and feedback loops that help improve the migration process over time. /li liIdentify patterns and insights from migration data to proactively improve delivery quality with the Brand Insights team.



/li /ul h3About You /h3 ul liExperience in project management, customer success, solutions consulting, or a related client‑facing role. /li liStrong organisational skills with the ability to manage multiple projects simultaneously across different teams and timelines. /li liExcellent communication skills, both written and verbal, with the ability to engage confidently with customers and internal stakeholders at all levels. /li liProven ability to coordinate across cross‑functional teams and drive alignment towards shared goals. /li liA customer‑first mindset with a genuine desire to deliver value and ensure a positive experience. /li liComfortable working with data to track progress and make informed decisions. /li liFluent in English. /li /ul h3Extra Credit /h3 ul liFamiliarity with SaaS platforms, media monitoring, or PR/communications tools. /li liExperience working in or alongside Fashion, Lifestyle, or Beauty industries. /li liExperience with migration or onboarding projects in a B2B environment. /li liKnowledge of Italian, French and/or Spanish. /li /ul pWe value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you’re excited about this opportunity but don’t meet every single requirement listed, we would love to hear from you. /p pLaunchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know. /p /p #J-18808-Ljbffr

📌 Associate Solutions Consultant (Temporary Contract) (Madrid)
🏢 PARKLU by Launchmetrics
📍 Madrid