ppThe position is for an experienced professional with in-depth knowledge, technical expertise to manage onsite operations for Collins Aerospace products and professional services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimize manpower and resources, respond to customer complaints, and escalates key issues to senior management. /p h3Primary Responsibilities /h3 ul liActs as first point of escalation for Managed Services at MAD Airports. /li liResponds to customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans. /li liQuality Issue Management. /li liPerforms a variety of duties, including coordinating the servicing, operating, maintaining, repairing and removal of equipment. /li liConducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications. /li liManages technical products, services, logistics and configurations to assigned customers. /li liTroubleshoots technical problems and issues and recommends actions to company or customer representatives. /li liAssesses product needs in accordance with customer specifications. /li liActs as local onsite Collins Aerospace representative to the customer's organization. /li liManages statement of work to meet customer and contract requirements.



/li /ul h3Min Qualifications Experience Requirements /h3 ul liA High School Diploma with proven working experience or a bachelor’s degree in an appropriate discipline with relevant working experience in Airports managed services or within Airport operators in Spain. /li liFamiliarity with Cisco network devices and knowledge of general networking concepts. /li liFamiliarity and experience in dealing with and manoeuvring with the relevant Airport Operators in Spain. /li liPossesses a broad working knowledge of Special Airport Systems (SAS) including Airport operational systems, baggage reconciliation system and passenger processing systems. /li liProficiency in MS Office suite tools such as Outlook, PowerPoint, Word, Excel. /li liExcellent communication (written verbal) in English and Spanish. /li liAbility to work effectively in a matrixed team environment locally and globally. /li liGood problem‑solving skills to source solutions to customer requirements or issues. /li liExcellent attention to detail and quality. /li liAbility to travel as may be required. /li /ul h3Benefits /h3 ul liCompetitive Salary. /li liLife Assurance. /li liAnnual Bonus. /li liCorporate Pension Scheme. /lili25 days holiday plus public holidays. /li liAnd so much more. /li /ul pRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. /p /p #J-18808-Ljbffr

📌 Site Lead, IT Field Technician - Adolfo Suárez Madrid–Barajas Airport
🏢 Collins Aerospace
📍 Madrid