ph3Overview /h3Are you interested in joining a dynamic and international team of professionals to transform education? IE University'sstrongBusiness School /strongis looking for anstrongProject Manager – Student Journey Design /strongto join its team!pThe strongProject Manager – Student Journey Design /strong will strongsupport Program Experience teams in innovating student experiences by deeply understanding student needs and motivations, fostering a data-driven culture that provides actionable insights for decision-making on how to improve engagement and satisfaction /strong. The role will also be responsible for strongmodelling and continuously refining the overall student experience journeys /strong, ensuring consistency, innovation, and impact across all touchpoints. /pThe Project Manager willstrongalso be responsible for designing tailored journeys for targeted student groups /strong (e.g., Women in Business, Families in Business …) and delivering initiatives that enhance engagement, academic integration, and community belostrongWhy IE University? /strongWith 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning. strongOur Purpose /strongAt IE University, we foster positive change through education, research, and innovation.As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities. strongOur People /strongAt IE we are:ulliPeople-driven /liliChange Builders /liliAutonomy Enthusiasts /liliCommunication Enthusiasts /liliKnowledge Champions /li /ulWe are looking for a person to join a full-time position instrongMadrid - María de Molina /strongh3Responsibilities /h3strongYour role as a Project Manager – Student Journey Design will involve: /strongpstrongStudent Journey Design /strong /pulliDevelop an adaptable and scalable methodology for mapping student journeys across programs. /liliCapture insights into student needs, emotions, and motivations to identify pain points and “wow moments.” /liliEmpower Program Experience teams with actionable data to innovate and personalize student experiences.



/liliAlign stakeholders around a clear framework that strengthens brand positioning and institutional reputation. /liliDefine interventions, KPIs, and feedback loops to continuously refine and improve the student journey. /li /ulpstrongMicrojourneys /strong /pulliLead the design of new journeys for targeted student groups, creating added value and enhancing engagement. /liliIdentify potential new target groups beyond those already defined. /liliImplement operational and environmental changes needed to support microjourneys. /liliCreate impactful “WOW moments” by integrating academic and non-academic content. /liliMonitor and report on KPIs such as student enrolment, participation, satisfaction, and graduation within each microjourney. /liliServe as the reference point and main stakeholder for all microjourney-related activities. /li /ulpstrongCustomer Experience Innovation /strong /pulliApply strongcustomer experience (CX) principles /strong to design and deliver student journeys that maximize engagement, satisfaction, and loyalty. /liliTranslate student insights into meaningful improvements and new initiatives that enhance the overall experience. /liliUse technology as an strongenabler /strong, not a requirement: know how to leverage digital tools to digitalize back-office processes and support personalization. /liliStay informed on strongcurrent CX market trends /strong, such as holistic engagement strategies, Voice-of-the-Customer (VoC) insights, and fostering long-term loyalty. /liliMust have strongknowledge of AI /strong—not at an expert level but demonstrating adaptability and readiness to use AI as a productivity enhancer (e.g., personalizing student communications, analysing feedback and satisfaction data, identifying engagement patterns, or creating automated follow-up actions to improve the student experience). /liliParticipate in strongprojects to improve the student experience /strong and overall satisfaction throughout the academic journey, considering key KPIs (e.g., NPS, CSAT, retention, engagement) to identify and act on improvement opportunities. /lilistrongSupport and influence /strong the development of training and development plans to foster a culture strongand mindset oriented toward student service /strong, with a strong focus on service excellence.



/li /ulpstrongPlanning Institutional Coordination /strong /pulliNegotiate and coordinate strongprogram opening and graduation dates /strong with relevant stakeholders /liliEnsure alignment and smooth communication with strongGrowth and Planning teams /strong to optimize calendars, resources, and student-facing milestones. /liliAct as liaison to guarantee institutional consistency and timely delivery of key events. /liliCollaborate with Campus Life to coordinate a unified calendar for microjourneys and student-focused events. /li /ulh3Qualifications /h3strongTo thrive in this role, you should possess the following qualifications: /strongullistrongBachelor’s degree in Business Administration, Communication, Psychology, or a related field. /strong /lilistrongMaster’s degree, preferably in Customer Experience, Innovation or a related field. /strong /lilistrong3–5 years of experience in project management focused on customer or student experience design projects. /strong /liliProven ability to strongplan, execute, and monitor CX/Student Experience initiatives /strong, ensuring delivery on time, scope, and quality. /liliExperience in strongcustomer journey mapping and service design /strong, translating insights into actionable improvements. /liliStrong stronganalytical skills /strong: ability to use metrics (e.g., NPS, CSAT, engagement, satisfaction data) to guide decision-making and measure impact. /liliSkilled in strongstakeholder management /strong and cross-functional collaboration with other stakeholders /lilistrongKnowledge of technology tools /strong (survey/feedback systems, dashboards) and ability to leverage them as enablers for personalization and process improvement. /lilistrongAI knowledge /strong—not at an expert level, but adaptable and ready to use AI as a productivity enhancer (e.g., personalizing communications, analyzing feedback, identifying engagement patterns, or automating follow-up actions). /liliStrong strongcommunication and storytelling skills /strong to engage stakeholders, present insights, and advocate for change. /lilistrongLeadership and influence /strong to align diverse stakeholders around experience strategies and drive cultural adoption of CX initiatives. /liliResilience, adaptability, and ability to thrive in strongcomplex, innovation-driven projects /strong. /liliFull fluency in English and Spanish (written and spoken). /li /ulUnleash your full potential and make an impact. The next move is yours!If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team atstrongIE University. /strongemAt IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process. /em /p #J-18808-Ljbffr

📌 Student Journey Design Project Lead (Madrid)
🏢 Ie University
📍 Madrid