ph3Overview /h3pPARTNERSHIPS MANAGER Descubra más sobre las tareas diarias, las responsabilidades generales y la experiencia requerida para esta posibilidad desplazándose hacia abajo ahora. Location: Barcelona (Hybrid) or Seville. Own and scale outsourced operations performance. Are you experienced in managing external partners and driving operational performance through data and structure? We're partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations. This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience. /ph3Responsibilities /h3ulliOwn and manage relationships with outsourced service providers (BPOs) /liliLead governance forums (weekly, monthly, quarterly reviews) /liliMonitor and improve performance across key KPIs (CSAT, SLA, resolution times)



/liliManage vendor scorecards, performance plans, and escalations /liliOversee capacity planning, forecasting, and budgeting /liliEnsure partners align with internal processes and quality standards /liliExperience managing performance via KPI frameworks /liliExposure to forecasting, capacity planning, and commercial management /liliFluent English, Spanish strongly preferred /liliEnjoy working with data to drive performance improvements /li /ulh3Qualifications / Requirements /h3ulliExperience managing performance via KPI frameworks /liliExposure to forecasting, capacity planning, and commercial management /liliFluent English; Spanish strongly preferred /liliStrong analytical skills and data-driven mindset /li /ul /p #J-18808-Ljbffr

📌 Head Of Community Partnerships (Barcelona)
🏢 Momentum Global
📍 Barcelona