ppThe bGlobal Manager - Core IT Platform Services /b position leads the lifecycle management, governance, and continuous improvement of all enterprise applications and business platforms outside the SACS Operations Suite. This includes ERP systems (D365, SAP), HRIS (Workday), Finance (SAP), Procurement (D365), Legal, Operational Support tools, and associated integration platforms. /p pThe role ensures that core platforms are standardized, secure, reliable, aligned with the all-time IT strategy and gategroup’s mission to Simplify, Standardize, and Innovate. Acting as a bridge between Business Engagement, Technology Alignment Office, Infrastructure, and Service Reliability teams, this role owns platform scalability, lifecycle governance, product roadmap coordination, and end-user adoption across global functions. /p pThe role ensures that core platforms are standardized, secure, reliable, aligned with the all-time IT strategy and gategroup’s mission to Simplify, Standardize, and Innovate. Acting as a bridge between Business Engagement, Technology Alignment Office, Infrastructure, and Service Reliability teams, this role owns platform scalability, lifecycle governance, product roadmap coordination, and end-user adoption across global functions. /p h3Main Duties Responsibilities /h3 h3Platform Ownership /h3 ul liManage the lifecycle of enterprise applications (ERP, HRIS, Finance, Procurement, Legal, etc.) in line with architecture and security standards. /li liEnsure documentation, configuration baselines, and standards are maintained. /li liDrive platform harmonization and rationalization, removing duplications.



/li liPromote general adoption of standardized templates and configurations. /li liSupport Spark’IT 2030 simplification and modernization priorities. /li /ul h3Governance /h3 ul liDefine and enforce platform policies, release processes, and change governance. /li liEnsure compliance with cybersecurity, identity, and audit requirements. /li /ul h3Collaboration Stakeholder Engagement /h3 ul liWork with Business Engagement to translate functional needs into scalable platform solutions. /li liPartner with Data Analytics on data quality, MDM alignment, and stewardship. /li liCoordinate with Infrastructure, Architecture, and Innovation teams. /li liManage platform vendors and system integrators to ensure performance and contract compliance. /li liSupport procurement and legal during negotiations and renewals. /li /ul h3Support Operations /h3 ul liCollaborate with IT Operations Service Reliability on monitoring, incident prevention, and SRE practices. /li liAct as L3 escalation point and coordinate resolution with internal/external teams. /li liEnsure platform performance, stability, and adherence to SLAs/OLAs. /li /ul pbAccountable for global reliability, cost efficiency, and user experience KPIs within the Corporate Services service catalog.



/b /p h3Qualifications /h3 h3Education /h3 ul liBachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or Business Administration /li liPreferred: Master’s degree in Information Systems, IT Management, Business Administration, or Digital Transformation /li /ul h3Work Experience /h3 ul lib10+ /byearsb of experience /b in IT, enterprise applications, or platform management /li lib7+ years /b managing benterprise platforms /b across ERP, HRIS, Finance, Procurement, and corporate systems /li liProven delivery of bglobal platform standardization, simplification, and rationalization /b initiatives /liliExperience working in blarge, multinational, matrix organizations /b /li liStrong track record in bvendor and system integrator management /b /li /ul h3Technical Skills /h3 ul liStrong expertise in enterprise application platforms, including ERP, HRIS, Finance, Procurement, and corporate support systems /li liSolid understanding of platform lifecycle management, including upgrades, patching, and end-of-life planning /li liExperience with integration platforms, middleware, and cloud / hybrid IT environments /li liKnowledge of IT service management, security, identity and access management, and audit requirements /li liAbility to define and track platform KPIs related to reliability, cost efficiency, and user experience /li /ul h3Languages /h3 ul liFluent in English (written and spoken); additional regional languages are an asset. /li /ul pCandidates must have the legal right to live and work in Spain. /p /p #J-18808-Ljbffr

📌 Global Manager - Core IT Platform Services (Madrid)
🏢 Gategroup
📍 Madrid