ph3ESSENTIAL DUTIES AND RESPONSIBILITIES /h3 ol liProvides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Housekeeping operation. /li liVisits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected. /li liEnsures that all guest orders are handled quickly and knowledgeably. /li liEnsures updates of and checks the Guest recovery log, checks for improvements to be made during the night. /li liRegularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid‑cruise and end‑of‑cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise‑by‑cruise basis by guest rating scores. /li liCarries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards. /li liBuilds a report as a daily handover for the Chief Housekeeper and Butler Manager with any night Suite Movements. /li liUpdates and maintains Silver Compass. /li liTo be fully knowledgeable of all in‑suite services, amenities, functions and systems. /li liIs a continual source of information, help and assistance to all guests and crew. /li liSupervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise‑by‑cruise basis and at least one day in advance. /li liSupervises and ensures that duty sign in sheets are monitored via the Time and Attendance application. /li liEnsures confidentiality when handling sensitive information. /li liPractices good administrative housekeeping for all employee records (i.e. training attendance). /li liOrganizes and leads training sessions for all Night butlers, Utilities and Laundry team to continuously develop their knowledge, techniques, skills, guest focus and sense of service. /li liPrepares cruise reports, identifying and suggesting ways to improve guest service and satisfaction and ensures the maintenance of the complaint log. /li liLiaises with the HR Manager with regards to personnel issues, so they can be effectively dealt with, aiming to continuously improve the service offered (i.e. staff planning, skills, shortages, service standards and other training). /li liMaintains a consistent and fair corrective action system. /li liUpdates, files and maintains any USPH logs, and IPM logs and cockroach traps. /li liEnsures that the Silversea product and service standards and procedures are in place and maintained. /li liCarries out regular inspections on the condition of equipment,



checking and updating the maintenance log on a regular basis, following up on items still pending until closed. Maintaining records of inspections as standard. /li liAdheres to Public Health and Company cleaning and maintenance standards and ensures that the entire butler team is properly trained on Infection Control Public Health standards, retaining training records as standard. /li liEnsures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities. /li liEnsures that all pantries are in compliance with Public Health standards at all times. /li liDemonstrates a high and consistent level of organization and management. /li liResponsible to ensure that the highest level of food and beverage services is provided in the suites by the Night butlers, and set up of trays for a smooth breakfast service. /li liStrictly follows the Infection Control and Outbreak Prevention Response regulations and ensures that the entire Housekeeping team follow your instructions. /li liInducts, trains, coaches and leads crew to consistently deliver superior levels of performance. /li liEnsures that new crew are properly inducted to the team and the new work environment and receives all necessary training in a timely manner. /li liCommunicates standards of performance to employees and trains employees effectively on them. /li liComplies fully with the Company procedures for talent management including the policies for cross training, promotion and transfer. /li liStrives to create and maintain a positive work environment. Successfully leading subordinates into productive working methods by setting an example and utilizing all available tools. /li liMentors the Senior Butler utilizing effective delegation and preparing him/her for taking over the Butler Managers responsibilities if necessary. /li liKeeps self and team members aware of costs, budgets and monitoring procedures. /li liMaintains an accurate inventory of consumable and durable items in all Housekeeping areas, ordering of any required consumables and durables through MMS, for a smooth running of the operation.



/li liSupervises and ensures that a full and complete inventory and consumption record is maintained for all supplies and equipment assigned to the Housekeeping department. /li liControls the cost of china, silver, glass and consumable items by training and supervising the Housekeeping team to minimize breakage, loss and damage of equipment. Takes the necessary steps in order to maintain maximum cost control. /li liMaximizes revenue and minimizes operating expenses without negatively affecting the product delivered to the guests and crew. /li liControls and approves the night team overtime and working hours. Making the best use of manpower by managing the hours worked by each crew member and monitoring the financial impact on the business, ensuring each employee works according to his/her contractual hours and in compliance with ILO and MLC work/rest hours. Completing all relevant documentation and finding alternative solutions in case of an anticipated increase in overtime, in order to fully comply with Silversea policy and procedures at all times. Record keeping as standard. /li liProactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor. Keeping the Hotel Director promptly and fully informed of all problems and matters of significance. /li liIncorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs. /li liLeads, trains and develops subordinates ensuring effective reviews, feedback, coaching and performance management. /li liAccountable for meeting Public Health requirements. /li liPractices good people management, maintaining proper conduct with all departments around the ship. /li liObserves and enforces uniform and grooming standards according to Company policies. /li liAll other duties as assigned. /li /ol h3QUALIFICATIONS /h3 ul liPrevious management/supervisory experience in a Housekeeping in a 5 star establishment, hotel or cruise ship or equivalent experience in a 5 star establishment. /li liExcellent knowledge of cleaning standards. /li liKnowledge and experience of Public Health policies and procedures. /li liAble to dispense, use and understand safe applications of cleaning chemicals. /li liGood working knowledge of Microsoft applications, Fidelio and hotel operating systems /li /ul h3LANGUAGE REQUIREMENTS /h3 ul liGood knowledge of the English language is required. /li liAbility to speak additional languages such as Spanish, preferred. /li /ul /p #J-18808-Ljbffr

📌 Night Housekeeper (Madrid)
🏢 Silversea.
📍 Madrid