ph3Job Requisition ID #26WD99996 /h3 h3Position Overview /h3 pAutodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, more specifically in the Civil space, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Proactive Support group within the Customer Technical Success team—a team that values professional development and rewards high performance. Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory. /p h3Responsibilities /h3 ul liEstablish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience /li liPriority handling and escalation of critical issues and monitoring of service level compliance /li liTechnical assistance and recommendations for Enterprise Customers based on data analytics /li liTaking a problem management approach, find opportunities for improvement initiatives /li liPartner with customer’s IT and design groups to ensure successful and efficient installation, licensing,



and performance of Autodesk cloud and desktop applications /li liManage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan /li liDelivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives /li liResponsible for key event management (e.g., major upgrades) /li liEngage strategically and provide Insights and technical health governance /li /ul h3Minimum Qualifications /h3 ul liBachelor's degree or equivalent experience in Civil Engineering /li liMinimum 5 years’ experience in using or supporting Autodesk Civil products (bAutodesk Civil3D and Infraworks /b in particular) and cloud services (bAutodesk Construction Cloud/Forma /b in particular) for large enterprise clients in a professional services role /li liStrong analytical skills and experience working and troubleshooting in enterprise environment /li liExpert knowledge in workflows and data exchange /liliExperience in delivering on presentations /li liAble to manage several projects at a time, setting the right priorities /li liStrong communicator in Spanish and English /li liFluency in Spanish and English required, any other additional European language nice-to-have, like French. /li /ul h3Preferred Qualifications /h3 ul liStrong communicator and able to build relationships at all levels, taking initiative /li liAbility to present technical information to a live or virtual audience /li liTechnical consulting experience and/or technical project delivery experience with large, demanding clients /li liExperience in Autodesk Navisworks and/or Autodesk AutoCAD /li /ul h3Compensation /h3 pSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. /p /p #J-18808-Ljbffr

📌 Senior Technical Account Manager- Civil (English and Spanish speaking) (Madrid)
🏢 Merantix
📍 Madrid