ph3Mission of the role /h3 pThe International Business Process Analyst supports the Operations and Transformation agenda by analyzing, designing and improving end‑to‑end business processes across multiple geographies, with a strong focus on bItaly and France /b. /p pThe role acts as a bridge between Operations, Servicing, IT/Data and Management, ensuring processes and reporting are scalable, efficient and aligned with the NPL business model. /p h3Key Responsibilities /h3 ul liAnalyze and improve operational and servicing processes across the full NPL lifecycle (boarding, servicing, recoveries, disposals, reporting). /li liSupport process harmonization and standardization across countries, adapting to local regulatory and operational specifics. /li liAct as a process and analytical reference for international teams, especially Italy and France. /li liSupport management decision‑making through data analysis, KPIs, dashboards and performance reviews. /li liTranslate business needs into clear functional requirements for IT, Data and reporting teams.



/li liWork cross‑functionally with Operations, Servicing, IT, Data/BI and Finance. /li /ul h3Required Profile /h3 ul liEngineering degree (industrial, management, civil, computer or similar). /li liStrong analytical and problem‑solving skills. /li liProven experience in the NPL / Special Servicing business (mandatory). /li liHands‑on experience with operational processes, servicing platforms and portfolio data. /li liAdvanced Excel skills; experience with KPIs and large datasets. /li liInternational exposure or multi‑country operational experience is a strong plus. /li /ul h3Languages /h3 ul liEnglish: fluent (mandatory) /li /ul h3Personal Skills /h3 ul liStructured and detail‑oriented mindset. /li liStrong communication skills across cultures and seniority levels. /li liProactive, hands‑on and delivery‑focused. /li /ul /p #J-18808-Ljbffr

📌 PMO (NPL) (Madrid)
🏢 COPERNICUS SERVICING
📍 Madrid