ppAt bAmàre Beach Hotel Marbella /b, part of Fuerte Group Hotels, beachfront luxury meets sophisticated design, vibrant live music, and exceptional gastronomy. Located just a five-minute walk from Marbella’s historic center, our recommended-for-adults resort features 236 meticulously designed rooms. To support our Guest Relations and Events team, we are seeking a guest-focused, detail-oriented bCustomer Service Assistant / Guest Relations Assistant (Ayudante de Atención al Cliente) /b in bMarbella, Spain /b. /p pIn this interactive role, you will elevate guest satisfaction and support event operations. Specifically, you will deliver personalized care to VIP guests, manage “Exclusive” check-ins, process guest feedback, create content for social media, and oversee banquet setups. By doing so, you will ensure an extraordinary experience across every shift. /p h3bJob Description: Customer Service Assistant (Amàre Beach Hotel Marbella) /b /h3 h3bYour Mission: Exceptional Hospitality Guest Experience Support /b /h3 pYour primary goal involves driving guest satisfaction and event success across our adults-only resort. To achieve this, you will deliver personalized care to VIP guests. At the same time, you will keep event staging and guest feedback logs well-managed. Therefore, you will handle Exclusive check-ins, process online guest reviews, drive extra service sales, and step in for the Customer Service Manager during their absence. As a result, you will eliminate service bottlenecks and protect our resort’s reputation for luxury hospitality. /p h3bYour Key Responsibilities: /b /h3 ul libVIP Care Check-In Management:



/b Deliver personalized attention to VIP and guest-with-special-needs profiles. Furthermore, execute “Exclusive” service check-ins and step in for the Customer Service Manager during their absence. /li libReputation Feedback Monitoring: /b Receive, track, and resolve guest reviews and complaints across online channels (Booking, TripAdvisor, Google) and offline logs. In addition, maintain the guest database accurately. /li libEvent Banquet Execution: /b Assist in marketing hotel event spaces and oversee meeting and banquet staging according to operational manuals. /li libSales Content Generation: /b Drive upselling, cross-selling, and ancillary sales. Moreover, draft guest information materials and generate content for the social media and communications team. /li libVendor Compliance Audit: /b Monitor external vendor contracts for quality compliance. Consequently, adhere strictly to health, safety, environmental, labor, and data protection (GDPR) standards. /li /ul h3bWho You Are: The Proactive Guest Relations Specialist /b /h3 ul libProven Foundations: /b You bring at least 1 year of experience as a Customer Service or Guest Relations Assistant in 4-star or higher hotels. /li libEducational Background: /b You hold a Vocational Degree (FP I/II, Grado Medio or Superior) in Tourist Commercialization,



Event Management, Tourism, or a related field. /li libThe Linguist: /b You display B1-level proficiency in both English and French alongside fluent Spanish. Knowledge of additional international languages is considered a valuable plus. /li libTechnical Skills: /b You feel comfortable working with Property Management Systems (PMS) and Microsoft Office applications at an intermediate level. /li libKey Competencies: /b You demonstrate exceptional interpersonal communication, detail orientation, problem-solving skills, and a polished hospitality mindset. /li /ul h3bWhat Fuerte Group Hotels Amàre Offer You /b /h3 ul libCompetitive Package: /b Enjoy a competitive salary governed by sector collective agreements, supplemented by sales commissions (complemento por ventas). /li libSeven Decades of Heritage: /b Form part of Robusto Group Hotels. Indeed, you will join a respected group with nearly 70 years of industry leadership. /li libProfessional Growth: /b Access continuous training programs and language learning support. Therefore, you will unlock structured internal career paths. /li libExceptional Work Climate: /b Work alongside top-tier professionals in a vibrant beachfront environment. /li /ul h3bCHALLENGE ACCEPTED? /b /h3 pIf you have the passion to deliver unforgettable guest experiences, we want to hear from you. Moreover, if you have the operational grit to support guest relations and events, you are a perfect fit. Therefore, if you are ready to bring Amàre Beach Hotel Marbella to life, we invite you to step forward. /p /p #J-18808-Ljbffr

📌 Service Assistant / Guest Relations Assistant (Marbella)
🏢 Amàre Beach Hotel Marbella
📍 Marbella