ph3Overview /h3 pAre you interested in joining a dynamic and international team of professionals to transform education? IE University's bBusiness School /b is looking for an bProject Manager – Student Journey Design /b to join its team! /p pThe bProject Manager – Student Journey Design /b will bsupport Program Experience teams in innovating student experiences by deeply understanding student needs and motivations, fostering a data-driven culture that provides actionable insights for decision-making on how to improve engagement and satisfaction /b. The role will also be responsible for bmodelling and continuously refining the overall student experience journeys /b, ensuring consistency, innovation, and impact across all touchpoints. /p pThe Project Manager will balso be responsible for designing tailored journeys for targeted student groups /b (e.g., Women in Business, Families in Business …) and delivering initiatives that enhance engagement, academic integration, and community benebWhy IE University? /b /p pWith 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands‑on approach to learning. /p pbOur Purpose /b /p pAt IE University, we foster positive change through education, research, and innovation. As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime. Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities. /p pbOur People /b /p ul liPeople-driven /li liChange Builders /li liAutonomy Enthusiasts /li liCommunication Enthusiasts /li liKnowledge Champions /li /ul pWe are looking for a person to join a full‑time position in bMadrid - María de Molina /b /p h3Responsibilities /h3 pbYour role as a Project Manager – Student Journey Design will involve: /b /p pbStudent Journey Design /b /p ul liDevelop an adaptable and scalable methodology for mapping student journeys across programs. /li liCapture insights into student needs, emotions, and motivations to identify pain points and “wow moments.” /li liEmpower Program Experience teams with actionable data to innovate and personalize student experiences.



/li liAlign stakeholders around a clear framework that strengthens brand positioning and institutional reputation. /li liDefine interventions, KPIs, and feedback loops to continuously refine and improve the student journey. /li /ul pbMicrojourneys /b /p ul liLead the design of new journeys for targeted student groups, creating added value and enhancing engagement. /li liIdentify potential new target groups beyond those already defined. /li liImplement operational and environmental changes needed to support microjourneys. /li liCreate impactful “WOW moments” by integrating academic and non‑academic content. /li liMonitor and report on KPIs such as student enrolment, participation, satisfaction, and graduation within each microjourney. /li liServe as the reference point and main stakeholder for all microjourney‑related activities. /li /ul pbCustomer Experience Innovation /b /p ul liApply bcustomer experience (CX) principles /b to design and deliver student journeys that maximize engagement, satisfaction, and loyalty. /li liTranslate student insights into meaningful improvements and new initiatives that enhance the overall experience. /li liUse technology as an benabler /b, not a requirement: know how to leverage digital tools to digitalize back‑office processes and support personalization. /li liStay informed on bcurrent CX market trends /b, such as holistic engagement strategies, Voice‑of‑Customer (VoC) insights, and fostering long‑term loyalty. /li liMust have bknowledge of AI /b—not at an expert level but demonstrating adaptability and readiness to use AI as a productivity enhancer (e.g., personalizing student communications, analysing feedback and satisfaction data, identifying engagement patterns, or creating automated follow‑up actions to improve the student experience). /li liParticipate in bprojects to improve the student experience /b and overall satisfaction throughout the academic journey, considering key KPIs (e.g., NPS, CSAT, retention, engagement) to identify and act on improvement opportunities. /li libSupport and influence /b the development of training and development plans to foster a culture band mindset oriented toward student service /b, with a strong focus on service excellence.



/li /ul pbPlanning Institutional Coordination /b /p ul liNegotiate and coordinate bprogram opening and graduation dates /b with relevant stakeholders /li liEnsure alignment and smooth communication with bGrowth and Planning teams /b to optimize calendars, resources, and student‑facing milestones. /li liAct as liaison to guarantee institutional consistency and timely delivery of key events. /li liCollaborate with Campus Life to coordinate a unified calendar for microjourneys and student‑focused events. /li /ul h3Qualifications /h3 pbTo thrive in this role, you should possess the following qualifications: /b /p ul libBachelor’s degree in Business Administration, Communication, Psychology, or a related field. /b /li libMaster’s degree, preferably in Customer Experience, Innovation or a related field. /b /li lib3–5 years of experience in project management focused on customer or student experience design projects. /b /li liProven ability to bplan, execute, and monitor CX/Student Experience initiatives /b, ensuring delivery on time, scope, and quality. /li liExperience in bcustomer journey mapping and service design /b, translating insights into actionable improvements. /li liStrong banalytical skills /b: ability to use metrics (e.g., NPS, CSAT, engagement, satisfaction data) to guide decision‑making and measure impact. /li liSkilled in bstakeholder management /b and cross‑functional collaboration with other stakeholders /li libKnowledge of technology tools /b (survey/feedback systems, dashboards) and ability to leverage them as enablers for personalization and process improvement. /li libAI knowledge /b—not at an expert level, but adaptable and ready to use AI as a productivity enhancer (e.g., personalizing communications, analyzing feedback, identifying engagement patterns, or automating follow‑up actions). /li liStrong bcommunication and storytelling skills /b to engage stakeholders, present insights, and advocate for change. /li libLeadership and influence /b to align diverse stakeholders around experience strategies and drive cultural adoption of CX initiatives. /li liResilience, adaptability, and ability to thrive in bcomplex, innovation‑driven projects /b. /li liFull fluency in English and Spanish (written and spoken). /li /ul pUnleash your full potential and make an impact. The next move is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at bIE University. /b /p pAt IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process. /p /p #J-18808-Ljbffr

📌 Project Manager, Student Journey Design (Madrid)
🏢 Ie University
📍 Madrid